9.2
Spot Score
Streamline API management for seamless integration.
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Bandwidth offers custom pricing plan
Bandwidth has received glowing reviews over the past 12 months, highlighting its key strengths. Users consistently praise Bandwidth's user-friendly portal, quick response times, and excellent customer support. The platform's ease of use and efficient porting process have been particularly lauded, making it a top choice for telecommunications enterprises. The ...Read more
Quick and responsive customer support, with a dedicated team actively assisting users.
Easy-to-use portal for making changes swiftly without IT intermediary.
Outstanding API functionality with well-documented and designed APIs.
Reliable service with stable performance, ensuring consistency.
Portal could be more responsive and inability to open links or DIDs in other tabs.
Lack of T.38 fax support, restricting certain functionalities.
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Showing 41-50 out of 190
10/16/18
Bandwidth is friendly and easy to work with
What do you like best? The customer service team is friendly and very helpful. They are very responsive to my support tickets. I can call them up and ask any type of question and they are more than willing to help me out. I have not had any issues with any customer service rep. Chelsea is one customer service rep that I recommend. She helped me on multiple occasions and was very helpful and friendly. What do you dislike? I dislike there automated message for when there is a hold time. ...
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10/16/18
The customer service is excellent and the Dashboard is easily navigated
What do you like best? The excellent customer service and the fast turn around time to the resolution of an issue.the What do you dislike? Not being able to select the first available dates for port ins What business problems are you solving with the product? What benefits have you realized? Customer impact issues such as not being able to place of receive calls
10/16/18
Great Customer Service
What do you like best? Their customer service is one of the best aspects of Bandwidth. Even if there is a problem that does not have an immediate fix, they continue to work with you until the problem is resolved. What do you dislike? Their porting department sometimes does not communicate very well. What business problems are you solving with the product? What benefits have you realized? The audio quality of calls when going through Bandwidth has been so good, that we have even been ...
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10/16/18
Great products and support
What do you like best? For my company, Bandwidth is a great telecom provider. Their portal makes it easy to search and order numbers. Their support team is great for porting numbers as well. What do you dislike? Porting numbers can be a hassle, but that is not Bandwidth's fault. It is the nature of the game. What business problems are you solving with the product? What benefits have you realized? We are working with a great telecom partner who really cares about their customers and ...
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10/16/18
Bandwidth and beyond!
What do you like best? The people make the company and they have great people! What do you dislike? Would be nice to have a plain old SMS dashboard. What business problems are you solving with the product? What benefits have you realized? Origination and termination of voice as well as the number ordering API.
10/16/18
Great support staff and service
What do you like best? Bandwidth makes sure you have everything setup properly and will go the extra mile to help you, if you need it. Bandwidth support is amazing and super helpful. They are very quick to respond to any support requests. What do you dislike? There really isn't much to dislike about Bandwidth, but if I had to choose 1 thing, then it would be all the paperwork involved, but it is digital signature done, so that helps. Recommendations to others considering the product ...
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10/16/18
Best of all
What do you like best? BW team is the best team I have ever worked with. Friendly, efficient and helpful . They always go out of their way to get things done. Very well organized bunch of people. What do you dislike? Nothing. I have not come across anything I don't like Recommendations to others considering the product Learn from Bandwidth on how things should be done. What business problems are you solving with the product? What benefits have you realized? Communication problems.
10/16/18
Amazing Support Experience
What do you like best? Speedy response and resolution. Amazing communications from Support. What do you dislike? That other carriers do not have amazing support like Bandwidth. Recommendations to others considering the product Please utilize their support structure when needed. What business problems are you solving with the product? What benefits have you realized? Bandwidth is our primary domestic carrier. Their routes are the most reliable that I have experienced. When ...
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10/16/18
Excellent service
What do you like best? Bandwidth has a very professional,Talnted and friendly staff.They always make me happy with their service and they have a stable service and allows you to provide a perfect service to your cusotmers What do you dislike? *if you are ordering Bulk order is better to make it through the API, other than waiting for the maintenance window which seems to be once a week. *LNP process will stop if the FOC date is wrong and won't be auto adjusted by the portal. ...
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10/16/18
Does what I need it to do with too a lot of hassle.
What do you like best? Porting is a breeze. If I ever run into a problem they are very responsive about what went wrong and I can work with them to provide the documentation needed to get my numbers ported. What do you dislike? They have multiple portals for their dashboard, their ticketing system and their e911 interface. If there was a single login and proper links bandwidth would be 10 across the board. Otherwise its a minor inconvenience, but a inconvenience non the less. What ...
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