Bandwidth

Great product, great customer service

What do you like best? They offer a great product, with great support, and a very reasonable price. What do you dislike? Their support after hours and on the weekend is minimal. This has caused issues for us on a few different occasions. Recommendations to others considering the product Any difficulty we've had working with Bandiwdth are far worse with any other carriers. What business problems are you solving with the product? What benefits have you realized? The only problems ...

I enjoy working with Bandwidth. Great employee's that are willing to help.

What do you like best? I appreciate how professional and kind the employee's are to work with. What do you dislike? The only thing I dislike, is having to talk to different employees, that aren't familiar with the ports we are working on. What business problems are you solving with the product? What benefits have you realized? We are able to assist our customer's with getting their numbers ported faster. We are able to get assistance with rejections.

Overall Order Processing & Acct Support

What do you like best? My activity with BW is porting telephone numbers, uploading e911 records and escalations for my internal team along with basic tech support functions. Response time overall on tickets is great. Follow up surrounding number porting rejections and manual order processing is good. Calls to the LNP team have a very short, if any 'wait' time in queue. What do you dislike? Number porting: Sometimes it doesn't seem like the 'processing' team goes outside of the box. IE: ...

Bandwidth provides some of the best support among the underlying carriers we utilize.

What do you like best? Great support system. A trouble ticket is generated for any issue reported and these tickets are resolved and responded to in a timely basis. Bandwidth also takes the time to ensure open communication on new process changes or enhancements as well as regular visits onsite. What do you dislike? Foot print is slightly limited in comparison to other underlying carriers utilized. Rates can also tend to be higher in comparison to other underlying carriers servicing ...

Implementation Manager

What do you like best? The speed of response to the tickets I impute into your ticketing system. What do you dislike? I do not like that your team says you do not support g.728 What business problems are you solving with the product? What benefits have you realized? That the purchase of DID are instant.

Exceptional Service!

What do you like best? The Bandwidth staff is an amazing group that consistently supports our Company in many ways. In regards to porting, service, and updates, there is NO better company than Bandwidth! What do you dislike? Off net porting occasionally has to be updated by ticket or phone call instead of an automatic update like on net ports. Recommendations to others considering the product Definitely go with Bandwidth! I have used several different carriers to port & buy new ...

Bandwidth is an amazing company to partner with.

What do you like best? The team at Bandwidth provide exceptional customer service. Their top-notch team is always willing to assist with any needs we have. They bring the knowledge of their industry to every issue which makes to easier for my team to do our best work. What do you dislike? No dislikes! This is a truly exceptional company with a great support team. What business problems are you solving with the product? What benefits have you realized? We manage a lot of port ...

User Friendly Portal

What do you like best? It is very easy to order TNs from the portal. Submission of port request is easy as well, no need to manually populate the TNs, they can be put at once and the rest follows. What do you dislike? Unable to delete nor add numbers on the Port request. Unable to disconnect or update TNs at once, they need to be done individually. Recommendations to others considering the product The ease of use and the processing of orders is fast, as well as the support resolving ...

Number Transfer Team that cares

What do you like best? I like the responsiveness, eagerness to help as well as understanding instances of high urgency. What do you dislike? Not much to dislike, wish there was more visibility into transfers out. What business problems are you solving with the product? What benefits have you realized? Porting solution

Highly skilled, responsive, and motivated for client success

What do you like best? the Bandwidth team is very communicative, while refraining from empty promises or patronizing behavior. When one member is not best equipped to resolve a problem, they promptly and politely redirect the client to the best suited SME. Turn around time is excellent, especially if you take into account how thoroughly they research and resolve on their side before responding. What do you dislike? some of the functionality is a complex, and while the documentation is ...