Bandwidth Reviews in April 2025: User Ratings, Pros & Cons

Fast, reliable, and great service!

What do you like best? I love that I"m able to order new numbers through the dashboard and move things around as needed without having to wait on a service order as I did with another provider. What do you dislike? The only thing I dislike is Bandwidth isn't in more rural markets. I primarily operate in rural areas and sometimes it's difficult offering services where Bandwidth doesn't have a presence. What business problems are you solving with the product? What benefits have you ...

Great service but mixed results on support.

What do you like best? Ticketing responses & response times are very good at Bandwidth. Regardless of your issue or request, the various groups there that work tickets are very responsive. Can't guarantee you will get what you need in the response but the ease of use when opening a ticket & getting a response from their support are in my opinion an 8 out of 10. They do also have a lot of API functionality. And it's a very quick process in my opinion on setting up connections for APIs, ...

Great service

What do you like best? The support team and the quality of the service. What do you dislike? The new interface, so slow, it always keeps loading and takes time to be ready. Recommendations to others considering the product Great company with a great stuff. What business problems are you solving with the product? What benefits have you realized? Porting numbers in to bandwidth.

Excellent support, excellent services, very transparent company.

What do you like best? We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability. What do you dislike? Their developers really need to do some testing with the Safari browser - Strange portal bugs come out ...

Years of reliable service

What do you like best? Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful. What do you dislike? The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location. ...

It's hard to find a good provider

What do you like best? After going through so many other providers, bandwidth provides the perfect balance of support, price and API integrations. What do you dislike? I wish bw provided vfax capabilities.. It would make things much more inclusive. Recommendations to others considering the product Highly recommend bandwidth for voice and sms services. What business problems are you solving with the product? What benefits have you realized? SMS, LNP automation, the wide ...

Absolutely incredible service

What do you like best? The dedicated representative is impeccable. Able to resolve issues in a very timely manner and the followup service is also great What do you dislike? The fees to expedite a port request or snapback a number can be considered somewhat costly Recommendations to others considering the product You wont regret this business decision What business problems are you solving with the product? What benefits have you realized? The turnaround time after a ticket is ...

We are very happy with Bandwidth's reliability as well as their value based pricing.

What do you like best? Like the energizer bunny. it keeps going and going and going. Bandwidth's network is one of the best in the industry. What do you dislike? Sometimes it is hard to find the right person to fix an issue. Recommendations to others considering the product You need to partner with Bandwidth. What business problems are you solving with the product? What benefits have you realized? Having one vendor for origination termination CNAM and 911 makes the process ...

My Review

What do you like best? The Portal is nice way to navigate and find what we are looking for What do you dislike? High Cost compared to Peerless or Onvoy who have similar services What business problems are you solving with the product? What benefits have you realized? The ability to port numbers, order numbers and other reports are nice

Great Customer Service

What do you like best? Everyone I have worked with at Bandwidth has been very personable, friendly, and helpful. We recently visited their office and the CEO took us on a tour of the building. Our account manager is super responsive and always ensures we receive the answers we need. What do you dislike? Just like with any interface, there are some issues with the Bandwidth Dashboard. The porting portal notes and comments section is broken up so you have to look at order history and ...