Bandwidth

Absolutely incredible service

What do you like best? The dedicated representative is impeccable. Able to resolve issues in a very timely manner and the followup service is also great What do you dislike? The fees to expedite a port request or snapback a number can be considered somewhat costly Recommendations to others considering the product You wont regret this business decision What business problems are you solving with the product? What benefits have you realized? The turnaround time after a ticket is ...

Great Customer Service

What do you like best? Everyone I have worked with at Bandwidth has been very personable, friendly, and helpful. We recently visited their office and the CEO took us on a tour of the building. Our account manager is super responsive and always ensures we receive the answers we need. What do you dislike? Just like with any interface, there are some issues with the Bandwidth Dashboard. The porting portal notes and comments section is broken up so you have to look at order history and ...

Amazing Carrier

What do you like best? Very quick and easy port in process, cost effective rates, and knowledgeable team . What do you dislike? port in has a limit to 15 characters for the end users name, in some cases the end user has a long name and then the order gets rejected due to wrong name and it has to be manually re-submitted by a bandwidth team member. they said this will be fixed at some point. What business problems are you solving with the product? What benefits have you realized? ...

Excellent technical support

What do you like best? The speed of response and clear technical resolution to issues raised. What do you dislike? Not much! They could be cheaper, then we wouldn't be using some other carriers. Recommendations to others considering the product Do it! They're considerably better than other vendors that we also use. What business problems are you solving with the product? What benefits have you realized? Their additional footprint covers areas that other carriers do not. We ...

Friendly customer support

What do you like best? BW covers alot more areas than other carriers that we have worked with. There service is reliable and it is very easy to contact their support team. Whether by phone or via their portal What do you dislike? Nothing that I can think of. There are times where it takes a while to get updates but I believe the issue is being worked on What business problems are you solving with the product? What benefits have you realized? providing our customers with a wide ...

Great Service

What do you like best? Their service and outstanding customer support What do you dislike? Their service is amazing, I wouldn't change anything What business problems are you solving with the product? What benefits have you realized? Call routing and SMS issues

Director, LNP

What do you like best? the responsiveness of the Bandwidth team when any issues arise, easiness of the portal. What do you dislike? porting inconsistencies with losing carriers/vendors. No Rate center coverage in some rural areas. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? keeping a good open line of communication with the Bandwidth team with any concerns we have.

Amazing customer service

What do you like best? Bandwidth far exceeds our expectations for a SIP trunk provider. I submit a request and it is always handled the same day, sometimes within the hour. With our other providers it's submit an email and wait, sometimes days. We never have issues with Bandwidth that require technical support but their provisioning team outshines them all and have won me over. I now use Bandwidth for all of our new customer needs. What do you dislike? There is nothing to dislike, ...

An excellent vendor to partner with.

What do you like best? Bandwidth provides a premium quality of service; the degree of high-quality, consistent voice connections they transit to our communications services stand out as among the best for voice carriers today. As such, they are a trusted partner. They go beyond with the quality of support provided by their agents, the timeliness of responses, and the diligence we see their agents putting in to validate issues and ensure that their service is always of high fidelity. What ...

The people at Bandwidth are awesome!

What do you like best? I like the friendliness of the employees at Bandwidth. Whenever I call in they are always friendly and willing to go above and beyond to assist. They are very knowledgeable and helpful! What do you dislike? Sometimes we don't receive updates on ports as often as we would like. What business problems are you solving with the product? What benefits have you realized? We are working on receiving updates within SLA for our ports. Bandwidth is always open to ...