Bandwidth Reviews in April 2025: User Ratings, Pros & Cons

Overall reliable service and great support

What do you like best? Very reliable service, support is fast to respond and generally quick at fixing things. What do you dislike? Nothing really - everything is good overall What business problems are you solving with the product? What benefits have you realized? We were looking for a reliable partner for US DIDs, voice termination and SMS. We started working with Bandwidth about four years ago and have never felt the need to look elsewhere.

My Experience Using Bandwidth for Automating Porting

What do you like best? I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases. The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order. What do you dislike? I wish ...

Recommended

What do you like best? Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions! What do you dislike? There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them. ...

My experience with Bandwidth

What do you like best? The helpfulness of support team when I'm porting numbers in. What do you dislike? I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time. What business problems are you solving with the product? What benefits have you realized? Porting numbers for our customers that have phone numbers witht other companies and are migrating to us. The Bandwidth interface is top notch, and the support ...

Support Team Lead

What do you like best? BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage, What do you dislike? Nothing off the top of my head. If I come up w/anything i'll be sure to respond back. What business problems are you solving with the product? What benefits have you realized? Telecom in General. Most carriers (not all are slow to respond w/any real/relative data. Bandwidth always responds and if they don't have the ...

Bandwidth is great

What do you like best? The very high level of Customer service. What do you dislike? sometimes backorders can take a long time Recommendations to others considering the product Kyle Schmidt has been a big help in working with sub account usage. What business problems are you solving with the product? What benefits have you realized? Porting numbers and ordering new numbers. Organizing clients.

Good provider, Reliable and easy to use

What do you like best? Bandwidths portals for DID order, e911 entry and day to day tasks of managing your telecom services are very easy to navigate. Their service is reliable and their support staff quick and courteous. I would recommend them to anyone looking to expand in the telecom industry. What do you dislike? No quick switching of subaccounts you have to open a case to move items from one subaccount to another, this is tedious. What business problems are you solving with the ...

Good support

What do you like best? The support we received and ease of use. What do you dislike? Don't really have another specific to report. What business problems are you solving with the product? What benefits have you realized? Providing our endusers with quality service

Good service provider partner

What do you like best? The crew at bandwidth.com is very responsive and flexible to help us address our SIP calling needs. What do you dislike? The biggest complaint is their lack of T.38 fax support - and if that is the biggest complaint, then things must be pretty good What business problems are you solving with the product? What benefits have you realized? Providing cost-effective SIP calling plans for our customers, with good E911 features and a flexible API

Bandwidth Porting Dashboard and Support Review

What do you like best? When I call in the employees are very friendly and always do their best to help. What do you dislike? We recently had a problem when supplementing a port, the request date would change to first available instead of the date we requested. This caused our customer's to have some outages and made us have to scramble to "snap back" the numbers. Recommendations to others considering the product Support Team is very helpful and the Dashboard Tool is very easy to ...