Bandwidth

My Experience Using Bandwidth for Automating Porting

What do you like best? I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases. The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order. What do you dislike? I wish ...

Recommended

What do you like best? Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions! What do you dislike? There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them. ...

My experience with Bandwidth

What do you like best? The helpfulness of support team when I'm porting numbers in. What do you dislike? I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time. What business problems are you solving with the product? What benefits have you realized? Porting numbers for our customers that have phone numbers witht other companies and are migrating to us. The Bandwidth interface is top notch, and the support ...

Support Team Lead

What do you like best? BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage, What do you dislike? Nothing off the top of my head. If I come up w/anything i'll be sure to respond back. What business problems are you solving with the product? What benefits have you realized? Telecom in General. Most carriers (not all are slow to respond w/any real/relative data. Bandwidth always responds and if they don't have the ...

Bandwidth is great

What do you like best? The very high level of Customer service. What do you dislike? sometimes backorders can take a long time Recommendations to others considering the product Kyle Schmidt has been a big help in working with sub account usage. What business problems are you solving with the product? What benefits have you realized? Porting numbers and ordering new numbers. Organizing clients.

Fast, reliable, and great service!

What do you like best? I love that I"m able to order new numbers through the dashboard and move things around as needed without having to wait on a service order as I did with another provider. What do you dislike? The only thing I dislike is Bandwidth isn't in more rural markets. I primarily operate in rural areas and sometimes it's difficult offering services where Bandwidth doesn't have a presence. What business problems are you solving with the product? What benefits have you ...

Great service

What do you like best? The support team and the quality of the service. What do you dislike? The new interface, so slow, it always keeps loading and takes time to be ready. Recommendations to others considering the product Great company with a great stuff. What business problems are you solving with the product? What benefits have you realized? Porting numbers in to bandwidth.

Excellent support, excellent services, very transparent company.

What do you like best? We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability. What do you dislike? Their developers really need to do some testing with the Safari browser - Strange portal bugs come out ...

Years of reliable service

What do you like best? Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful. What do you dislike? The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location. ...

It's hard to find a good provider

What do you like best? After going through so many other providers, bandwidth provides the perfect balance of support, price and API integrations. What do you dislike? I wish bw provided vfax capabilities.. It would make things much more inclusive. Recommendations to others considering the product Highly recommend bandwidth for voice and sms services. What business problems are you solving with the product? What benefits have you realized? SMS, LNP automation, the wide ...