Backblaze Reviews in April 2025: User Ratings, Pros & Cons

Recommended

I use B2 to make backups of my QNAP NAS using HBS3. Works great without breaking the bank.Ran into an issue due to a configuration error on my part and customer service exceeded my expectations. Recommended!

Cheap and reliable but...

Cheap and reliable but...They're cheap and offer stable services and I would have given them 5 stars if not for this one thing.They do not offer automatic billing receipts over mail. Considering that businesses needs these in order to manage the book-keeping it's not really business friendly.Otherwise full score from me.

Their customer service is filled by…

Their customer service is filled by millennials, so basically nothing is ever Backblaze's fault.I tried the service two times, in 2018 and today to see if they improve at all. The first time I discovered that they throttle upload speed. They refuse to admit it, but with 900 mb/s speed on my desktop, Backblaze UL speed never went over 2.5 mb/s. They refused to acknowledge the many time their software git stuck on tiny finals uploads for hours. Their answer to their many problem was to cancel ...

Terrible. Avoid like the proverbial.

Terrible. Used Evernote for my students homework assignments while in lockdown, and copied a load of files to my Desktop folder on my Mac. Accidentally deleted one or two before copying back to my Evernote, and had to grade them all over again because no changes were uploaded to Backblaze. App is running continuously with no added exceptions, but changes from last weekend are not reflected in the backup folder on Backblaze. Avoid like the plague. Another company that spends a ton on ...

The customer service is among the worst I've experienced.

I've been a Backblaze customer for a year and a half. I look forward to leaving them soon.They saved my data when I was in a bind, but the customer service is among the worst I've experienced. I needed help with something and I was very clear about that fact. I received a cold, facetious answer with instructions, but the instructions didn't align with my situation. I was confused and very worried about losing my data. I told them that the instructions weren't right for me. Even they were ...

Run--don't walk--away from Backblaze

Run, don't walk, away from Backblaze. So called computer expert gave Backblaze glowing reviews. I will never know why. My computer crashed and it took days to retrieve everything from the Backblaze cloud. Their tech department is nonexistent. After my crash Backblaze decide to close my current and paid for account and bill me for a new account even though I had several months left on the old account. I ran back to Carbonite the second I could. NEVER AGAIN!!!!!!!!!!!

Hoax Backup Software (Worst ever)

I've used them initially to backup my storage drive and external drives. As soon as I unplug the external drives, the cloud backup delete them automatically. Its a moronic backup software. Who would delete the files after the drive is unplugged? What is the purpose of getting such backup software if it couldn't do simple things as backing up the files properly and waiting user confirmation before deleting files. Its the worse software ever created. I would give negative 10 stars if that's ...

Terrible (0/10)

Terrible. I signed up as a reseller and they’ve done everything in their power to avoid paying me. Delay tactics, additional paperwork, passing me round departments. I am appalled at their behaviours.

I read several outstanding reviews for…

I read several outstanding reviews for Backblaze in 2019 by professionals in the computer field. HOW WRONG THEY WERE!!! My hard drive crashed and it has been a complete nightmare for my tech to manually retrieve all the information from Backblaze. I have very little data on my computer when compared to other users so it should have been a very simple process as it had been in the past with Carbonite. RUN DON'T WALK IF YOU EVER CONSIDER BACKBLAZE AS A CLOUD ...

BackBlaze is not a good service

Extremely unhappy with BackBlaze.Have no access to an old phone number attached to my BackBlaze account. Had to do a fresh install of Windows due to a crash. Boom, no way of accessing my account. Might have been my fault, but support are incredibly stubborn and unwilling to even entertain me suggesting there are other ways to prove my identity. Just so black and white. Really blunt and unhelpful. And at the end of the support email, info about cancelling my account. Cancelling means the ...