B12 Reviews in April 2025: User Ratings, Pros & Cons

I'm on my 2nd website with B12

I am now in the throes of creating my 2nd website with B12. At first I didn't know you could chat with them daily on the site itself and it took a long while to get things going. Now that I've learned most of the design functions (I am a Graphic Designer), one can pretty much create whatever they like given their templates. If unsure, they answer me within a few hours. I am very happy with B12 now to the point I want to create websites for others. My first website with B12 ...

A horrible experience from start to finish

From start to finish, this has been a horrible experience with this company. They are not able to produce high-quality websites. You would be better off using Wix or Squarespace templates to produce a better quality site. They have not delivered the end product or other services quoted and paid for and they have refused to refund. I do not recommend working with them.

My business partner and I knew that we…

My business partner and I knew that we needed to create a website for our new business, but we know nothing about web design, SEO, platforms, etc. B12 was great to work with from the very first phone call. They answered our questions, walked us through the process, and even offered advice before we signed up. Once we started working on the design, Grace was great to collaborate with - she really listening to what we wanted and incorporated our feedback. We are very excited with the end ...

Amazing website design within a day!!

Amazing website design within a day!!

We are halfway through my new website…

We are halfway through my new website design and I couldn't be happier with the customer service. Everyone has been responsive and answers all my questions. I'm looking forward to the next stage.

Excellent job !

Excellent job !

Executed very well...

I started out not completely understanding their process and thought it was going to be tedious, but it turned out to be very efficient. They've done a great job of executing what I've wanted. I highly recommend them.

B12 Misrepresented their business to…

B12 Misrepresented their business to me. I paid them for their services and was delivered something completely different. After 10-15 emails back and forth of me asking to speak to someone in regards to getting a refund, I was met with more emails and finally a call from yet another "head" of some other division of b12. Even with my whole situation documented within the emails, I was met with resistence for a full refund and was told "I will speak to my director and see if we can give you a ...

It is still too early in our…

It is still too early in our relationship to post a review. I am waiting to see how the SEO works out. I am pleased with the website development, however.

Great Mock-up

I appreciate the work, thusly