Avaya Aura Reviews in January 2025: User Ratings, Pros & Cons

Great data tool but easy to trick the system.

What do you like best? I like how I can see how long calls have been on the line and I can see a history of phone calls made or received. What do you dislike? It’s easy to it use the system to log out and improve answer rates by making sure to log in and log out quickly. What problems are you solving with the product? What benefits have you realized? Being able to reference back to what phone numbers dialed is great for recording data.

Insurance

What do you like best? Easy dial out system. Nice features and not complicated to use. What do you dislike? It takes a while for the system to load if it needs to be rebooted and I do not like the voicemail system. There are too many steps to take before listening to voice mails even when you are already logged into the system. What problems are you solving with the product? What benefits have you realized? The office is more easily connected. I can easily see a history of who I ...

Avaya end user

What do you like best? Tracking and reporting is applicable to call center environment What do you dislike? Not enough reporting available for viewing call metrics in a call center Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Call center call taking and recording

Gets the job done

What do you like best? The product worked for my call center job What do you dislike? There were several times that the program completely crashed leaving us unable to work What problems are you solving with the product? What benefits have you realized? I was able to take calls with a streamlined process

It's a little complicated.

What do you like best? Our new phone system is better than the old one. I also like the call functions for the phone. What do you dislike? Wifi goes out intermittently. I also don't like when signing on the phone to check you voicemail you have to do A, B, C, and D before you can get you messages. I press the voicemail to get my messages. Why is receiving my messages the second option? What problems are you solving with the product? What benefits have you realized? Like I said ...

Used for our contact center to route calls

What do you like best? The quality of the system is good and there are little complaints about it. What do you dislike? I find the reporting and monitoring available through the web console limited. The implementation on site does not provide agents with a monitor to see the queues and what volume looks beyond the call they are on. Recommendations to others considering the product: Look for cloud options. If you are running a contact center and want to empower your agents then ...

Avaya Aura Contact Center

What do you like best? Global brand with support to back it up you investment Avaya will sell this as parts and pieces so you can get what you need and build as you go. ACD can leverage agent skills and advanced program to route calls Universal queue can help keep channels in a single interface Scalable to 90,000 seats What do you dislike? Licensing costs Maintenance isn't the best Desktop UI aged and complicated No integrated CRM such as SFA Reporting is often ...

Program is inconsistent and platform crashes a lot

What do you like best? Ability to have everything at my fingertips What do you dislike? The inconsistency of the program and the fact that it crashes a lot and requires that I log out and restart. Recommendations to others considering the product: I think it has the capabilities that we were seeking, but it is difficult with the amount of users we have and the lack of training that we had. What problems are you solving with the product? What benefits have you realized? We ...

AVAYA Aura Review

What do you like best? Once you know what you are doing it is pretty simple but figuring out things on your own is quite difficult. Being able to move my extension to what ever phone I am at is easy. Transferring all calls to your cell if you are to be out of the office is a nice feature. What do you dislike? not being able to download the soft console on everyone's computer is a little annoying and being told that we have to purchase more things to be able to have that function is ...