Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

Improvements to the bank's phone system.

What do you like best? All local numbers - Before implementation we had to dial 8 to get out, then the area code before the number. After, there was no dial-out digit, and it localized all numbers. I loved using the chat and seeing availability of coworkers. It reduced the number of needless calls to my branch when we set our away status, which was a huge stress relief on a busy day. External customer calls would come in, but internal calls would be directed away. What do you ...

Using experience with Avaya Aura

What do you like best? Very easy to use and also user friendly. It has an environment where users have on-demand access to advanced collaboration services and applications that deliver enhanced customer access, What do you dislike? Support documents are note very well organized on Avaya website. What problems are you solving with the product? What benefits have you realized? Total solution for enterprise user's voice/unified message demand. Reduced the cost of ownership.

Avaya CMS - A great program!

What do you like best? Avaya CMS allows you to do just about anything. You can customize and alter pretty much every detail in the program, which is probably it's best feature. There is a ton of advanced functionalities behind the application I haven't even began to play with but I do look forward to it. What do you dislike? There are a ton of reporting options in Avaya CMS, which isn't bad by any means but they are hard to understand what they do. For example, I was looking to run a ...

Used for our contact center to route calls

What do you like best? The quality of the system is good and there are little complaints about it. What do you dislike? I find the reporting and monitoring available through the web console limited. The implementation on site does not provide agents with a monitor to see the queues and what volume looks beyond the call they are on. Recommendations to others considering the product: Look for cloud options. If you are running a contact center and want to empower your agents then ...

Telecommunications infra with Avaya Aura

What do you like best? The set of call features provided with Avaya Aura are really good and user friendly. What do you dislike? Setting up the infra is a bit complex and one should carefully do it. Recommendations to others considering the product: Provides good set of call features. What problems are you solving with the product? What benefits have you realized? Establishing a good channel for the users to meet and communicate. Effective communication.

Avaya end user

What do you like best? Tracking and reporting is applicable to call center environment What do you dislike? Not enough reporting available for viewing call metrics in a call center Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Call center call taking and recording

Review for Aura communication manager

What do you like best? I have worked on Aura communication manager for a bit in the past. Basically, the main products I have worked on(Genesys) has interface with CM through CTI link. So we sometimes needed to take a look at CM to check DN status etc. I found it is pretty straightforward to manipulate. And I heard that they can design complicated routing algorithms as well. What do you dislike? I am not sure if there is GUI admin portal as I was just using ASA. If there is GUI, that ...

Avaya Telecomm Products Review

What do you like best? Avaya's telecomm systems are the best in the market. They've been doing telecomm since the Lucent glory days of the 80's and 90's and continue to offer solid PBX solutions for the enterprise. What I like best about Avaya is their survivability and failover tehcnologies. In my opinion, the Avaya LSP (Local Survivable Processor) and SLS are far superior to the Cisco SRST and CME methodologies. What do you dislike? The only thing I can say that I dislike about ...

Avaya

What do you like best? Decent product for telephony needs within a company. VOIP works well, and the hardware is decent. Not the top of the line, but it gets the job done. What do you dislike? Always a challenge to navigate how to change the user assigned to a phone, especially in conference rooms. It is never as simple as it appears. Recommendations to others considering the product: Avaya is a good product for call center or corporate needs. What problems are you solving ...