Avaya Aura Reviews in January 2025: User Ratings, Pros & Cons

Great for business communication

What do you like best? The simplicity of it is amazing. I love how all options are easy to find. There are no confusing buttons or sequences you need to remember. It makes communication within a group amazing and I love how easy it is to transfer calls. What do you dislike? We can get locked out a lot and if the system is turned off, it takes a while to come back up. Recommendations to others considering the product: It is a fantastic tool to use when trying to step up the phone ...

Great system for multi-phone calls

What do you like best? Using the system is simple and all the shortcuts for the systems are on the monitor waiting to be clicked. There's no need to learn complicated steps and memorizing key functions, What do you dislike? Sometimes calls get dropped accidentally and transferring lines do not go through but it's rare. Logging in can be tricky as well the first time setting-up the program. Recommendations to others considering the product: Have time set aside before going live ...

I have never presented using Avaya, but I have been a part of Avaya meetings.

What do you like best? It is easy to use, easy to conduct meetings when you need to demonstrate something. What do you dislike? Can be slow and unresponsive, sometimes it times out What problems are you solving with the product? What benefits have you realized? Easy to do business meetings when needed to demonstrate something

Complex but rewarding

What do you like best? Virtually unlimited number of extensions High definition video conferencing Top-tier handsets Comprehensive call center management software What do you dislike? Technically more complex Potentially need separate components for separate functions Higher TCO Recommendations to others considering the product: Very strategic What problems are you solving with the product? What benefits have you realized? Feature rich service packages ...

Works for a small business

What do you like best? Our company loves all the options available. Love the ability to transfer extensions to cell phones and be able to receive calls when I am not at my desk. It is great for conferencing between all of our different office. What do you dislike? Occasionally we have issues with calls not coming through. This happens a lot when the office is closed and calls comes through on our after hours line. The calls don't always show up in the voicemail's. Recommendations ...

Improvements to the bank's phone system.

What do you like best? All local numbers - Before implementation we had to dial 8 to get out, then the area code before the number. After, there was no dial-out digit, and it localized all numbers. I loved using the chat and seeing availability of coworkers. It reduced the number of needless calls to my branch when we set our away status, which was a huge stress relief on a busy day. External customer calls would come in, but internal calls would be directed away. What do you ...

Avaya CMS - A great program!

What do you like best? Avaya CMS allows you to do just about anything. You can customize and alter pretty much every detail in the program, which is probably it's best feature. There is a ton of advanced functionalities behind the application I haven't even began to play with but I do look forward to it. What do you dislike? There are a ton of reporting options in Avaya CMS, which isn't bad by any means but they are hard to understand what they do. For example, I was looking to run a ...

Avaya

What do you like best? Decent product for telephony needs within a company. VOIP works well, and the hardware is decent. Not the top of the line, but it gets the job done. What do you dislike? Always a challenge to navigate how to change the user assigned to a phone, especially in conference rooms. It is never as simple as it appears. Recommendations to others considering the product: Avaya is a good product for call center or corporate needs. What problems are you solving ...

Needs help

What do you like best? It makes call management easy and helps keep LOBs connected What do you dislike? It crashes often and makes it difficult to manage call volume at times What problems are you solving with the product? What benefits have you realized? Networking multiple lines of business at once. Having access to multiple lines at one time makes it easy to stay in touch and connected

The long and winding road.

What do you like best? It's simplicity. Straight forward easy set up. What do you dislike? I cant copy paste data from excel to any of the table inputs like scale forecast. The calendar or scheduling module is very clunky. Recommendations to others considering the product: Be very patient when using it. What problems are you solving with the product? What benefits have you realized? Getting the right number of FTE required.