Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

Essential for call centers

What do you like best? Allows our workforce team to route calls What do you dislike? Only downside is occasional disruptions, which happens with all services What problems are you solving with the product? What benefits have you realized? Call routing, personnel utilization and efficiency scoring, client satisfaction ratings, etc

Avaya connects various communication models

What do you like best? Avaya allows me to connect my various communication models - outbound dialing, inbound calls, and proactive contacting agent What do you dislike? With all the various methods of communication, it can be tricky to connect if you forgot 1 login/connection credential. What problems are you solving with the product? What benefits have you realized? As an outbound dialing team (cols-calls), we're able to contact members proactively via Avaya Proactive Contact ...

Avaya connecting home based representatives

What do you like best? I enjoy the clarity and ease of use from my home. I've used other software based phone systems and Avaya is by far the best product that I've used over the last decade. What do you dislike? Logging of past incoming phone calls, in the case of a disconnect can be cumbersome to recover. What problems are you solving with the product? What benefits have you realized? Generally I'm using the product to connect customers with needed services. A benefit would be ...

End user. Avaya Aura CM powers our company phone system.

What do you like best? Phone always works, rings my cell phone if I'm not at my desk, and allows me to extend to my cell if I need to leave but stay on the call. What do you dislike? User interface on the phone is a bit clunky, but that's not really an Aura issue. Recommendations to others considering the product: Give it a fair evaluation. Strong voice/telecom and contact center heritage. What problems are you solving with the product? What benefits have you realized? ...

Insurance

What do you like best? Easy dial out system. Nice features and not complicated to use. What do you dislike? It takes a while for the system to load if it needs to be rebooted and I do not like the voicemail system. There are too many steps to take before listening to voice mails even when you are already logged into the system. What problems are you solving with the product? What benefits have you realized? The office is more easily connected. I can easily see a history of who I ...

Aura serves our comapny and our customers well

What do you like best? Aura is quite reliable and highly flexible. This platform was built in order to serve a larger market than previous platforms and has accomplished just that. The number of features available is substancial and ever growing, The mobility aspect and keeping our customers communicating and present at all times, regardless of location. What do you dislike? Can be a bit pricey depending on the numbers of seats. At times support has been difficult, unless users go ...

It's a little complicated.

What do you like best? Our new phone system is better than the old one. I also like the call functions for the phone. What do you dislike? Wifi goes out intermittently. I also don't like when signing on the phone to check you voicemail you have to do A, B, C, and D before you can get you messages. I press the voicemail to get my messages. Why is receiving my messages the second option? What problems are you solving with the product? What benefits have you realized? Like I said ...

AVAYA Aura Review

What do you like best? Once you know what you are doing it is pretty simple but figuring out things on your own is quite difficult. Being able to move my extension to what ever phone I am at is easy. Transferring all calls to your cell if you are to be out of the office is a nice feature. What do you dislike? not being able to download the soft console on everyone's computer is a little annoying and being told that we have to purchase more things to be able to have that function is ...

Perfect for my telecommuting position

What do you like best? Even when we lose server connection to other applications, Avaya seems to stay connected more reliably. What do you dislike? Settings can be complicated and unclear, often requiring help from PC support if you need to change something. What problems are you solving with the product? What benefits have you realized? Telecommuting in a call center job. Easy to switch between phone lines if working in a different place.

Avaya Aura Contact Center

What do you like best? Global brand with support to back it up you investment Avaya will sell this as parts and pieces so you can get what you need and build as you go. ACD can leverage agent skills and advanced program to route calls Universal queue can help keep channels in a single interface Scalable to 90,000 seats What do you dislike? Licensing costs Maintenance isn't the best Desktop UI aged and complicated No integrated CRM such as SFA Reporting is often ...