Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

Great data tool but easy to trick the system.

What do you like best? I like how I can see how long calls have been on the line and I can see a history of phone calls made or received. What do you dislike? It’s easy to it use the system to log out and improve answer rates by making sure to log in and log out quickly. What problems are you solving with the product? What benefits have you realized? Being able to reference back to what phone numbers dialed is great for recording data.

Great visual display quality

What do you like best? Being able to see the status of a wide range of staff that were on or off a call. What do you dislike? The search by name tool was not always as effective as it should have been. What problems are you solving with the product? What benefits have you realized? Being able to see all calls at a glance

Call Center Functionality

What do you like best? Ease of use, reliability. Flexible based upon staffing What do you dislike? Investment is heavy. Entry pricepoint is significant Recommendations to others considering the product: DO your homework What problems are you solving with the product? What benefits have you realized? Efficient customer management. Allows for granular reporting

Avaya Aura - Academics

What do you like best? I am a user of their phone product at Midwestern University. I like that the phones are easy to use, it's simple to set up, and cam store my custom directory of numbers often dialed. What do you dislike? We've lost power to the phones when our electricity went out briefly since it's an IP connected phone. That was inconvenient, but the pros far outweigh this con. Recommendations to others considering the product: An awesome product to make life in a large ...

Complex but rewarding

What do you like best? Virtually unlimited number of extensions High definition video conferencing Top-tier handsets Comprehensive call center management software What do you dislike? Technically more complex Potentially need separate components for separate functions Higher TCO Recommendations to others considering the product: Very strategic What problems are you solving with the product? What benefits have you realized? Feature rich service packages ...

Works for a small business

What do you like best? Our company loves all the options available. Love the ability to transfer extensions to cell phones and be able to receive calls when I am not at my desk. It is great for conferencing between all of our different office. What do you dislike? Occasionally we have issues with calls not coming through. This happens a lot when the office is closed and calls comes through on our after hours line. The calls don't always show up in the voicemail's. Recommendations ...

Program is inconsistent and platform crashes a lot

What do you like best? Ability to have everything at my fingertips What do you dislike? The inconsistency of the program and the fact that it crashes a lot and requires that I log out and restart. Recommendations to others considering the product: I think it has the capabilities that we were seeking, but it is difficult with the amount of users we have and the lack of training that we had. What problems are you solving with the product? What benefits have you realized? We ...

Avaya

What do you like best? I love how simple it is to use, and how it can be adapted to different phone systems. It's incredibly user friendly. What do you dislike? I honestly have no complaints. The user interface is so simple and I've never really had an issue with functionality. What problems are you solving with the product? What benefits have you realized? It integrates with our software and phone lines. Allowing us to keep simple records for each call and have everything linked.

It's real easy to use

What do you like best? I like that it is easy to learn and easy to use. What do you dislike? I can't think of anything right now that I don't like What problems are you solving with the product? What benefits have you realized? The benefits of using avaya aura is agents can work from home or remote locations.

Love the Avaya Phone System

What do you like best? I love how there are so many options available on the phone, most are very easy to use and navigate. The phone is updated with the best software and there are never any problems with disconnections. What do you dislike? I wish there was an easier way to conference a call and join the two callers together. Sometimes it hangs up on caller. Recommendations to others considering the product: I feel you would be making the right choice by choosing Avaya Aura ...