Avaya Aura Reviews in January 2025: User Ratings, Pros & Cons

Call Center Functionality

What do you like best? Ease of use, reliability. Flexible based upon staffing What do you dislike? Investment is heavy. Entry pricepoint is significant Recommendations to others considering the product: DO your homework What problems are you solving with the product? What benefits have you realized? Efficient customer management. Allows for granular reporting

Love the Avaya Phone System

What do you like best? I love how there are so many options available on the phone, most are very easy to use and navigate. The phone is updated with the best software and there are never any problems with disconnections. What do you dislike? I wish there was an easier way to conference a call and join the two callers together. Sometimes it hangs up on caller. Recommendations to others considering the product: I feel you would be making the right choice by choosing Avaya Aura ...

Avaya connects various communication models

What do you like best? Avaya allows me to connect my various communication models - outbound dialing, inbound calls, and proactive contacting agent What do you dislike? With all the various methods of communication, it can be tricky to connect if you forgot 1 login/connection credential. What problems are you solving with the product? What benefits have you realized? As an outbound dialing team (cols-calls), we're able to contact members proactively via Avaya Proactive Contact ...

Perfect for my telecommuting position

What do you like best? Even when we lose server connection to other applications, Avaya seems to stay connected more reliably. What do you dislike? Settings can be complicated and unclear, often requiring help from PC support if you need to change something. What problems are you solving with the product? What benefits have you realized? Telecommuting in a call center job. Easy to switch between phone lines if working in a different place.

Using experience with Avaya Aura

What do you like best? Very easy to use and also user friendly. It has an environment where users have on-demand access to advanced collaboration services and applications that deliver enhanced customer access, What do you dislike? Support documents are note very well organized on Avaya website. What problems are you solving with the product? What benefits have you realized? Total solution for enterprise user's voice/unified message demand. Reduced the cost of ownership.

Review for Aura communication manager

What do you like best? I have worked on Aura communication manager for a bit in the past. Basically, the main products I have worked on(Genesys) has interface with CM through CTI link. So we sometimes needed to take a look at CM to check DN status etc. I found it is pretty straightforward to manipulate. And I heard that they can design complicated routing algorithms as well. What do you dislike? I am not sure if there is GUI admin portal as I was just using ASA. If there is GUI, that ...

Very good ACD-capable switch

What do you like best? Avaya Communication Manager suits the needs of most contact centers. Support provided by Avaya is very good What do you dislike? - CM lacks UDP support in SIP trunks, so you need an SBC; - in NAT environments CM can't work with static NAT, because it's not aware of things such as "external signaling address", "external media address", so you will either need SIP ALG which is not reliable or an SBC which works well with static NAT; - CM can't send Diversion ...

Stable, Robuts and unified experience

What do you like best? Unified experience over the different End points, gives you ease The phones gives you best experience, where with their K175 IP Phone, you have have applications from Google Play store to download, also you can have your own applications to develop and install on the phone as application. This phone is very good for the hospitality and healthcare customers, where for the hotel they can have the guest application install and guest can have mini-bar, and others on ...

Works good but has it's issues

What do you like best? I was able to work from home using avaya phone What do you dislike? Reception issues that could be internet related Recommendations to others considering the product: It's great for call centers I would recommend you have a good internet service to use it and a good head set to get the best quality calls. What problems are you solving with the product? What benefits have you realized? Not having to work in a actual call center and being able to work ...

Avaya Aura System Review

What do you like best? Avaya Aura's best features are providing unified communication, it's flexibility, as well as it's sophistication. What do you dislike? The only downfall to Avaya Aura's system is that not many other companies utilize it, since it's relatively new and unknown. Cost is also another key disadvantage to this system. We can use other systems at a lower annual and monthly recurring cost. Recommendations to others considering the product: I recommend others ...