Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

Avaya Aura usage

What do you like best? I really enjoy Avaya Aura's unified communications and contact center capabilities which can be accessed by third party solutions through a rich set of standards-based APIs and Web services provided by Avaya Breeze. What do you dislike? I have no complaints, it does everything it needs to do. What problems are you solving with the product? What benefits have you realized? I need a powerful and reliable contact solution that can handle all types of customer ...

Great system for multi-phone calls

What do you like best? Using the system is simple and all the shortcuts for the systems are on the monitor waiting to be clicked. There's no need to learn complicated steps and memorizing key functions, What do you dislike? Sometimes calls get dropped accidentally and transferring lines do not go through but it's rare. Logging in can be tricky as well the first time setting-up the program. Recommendations to others considering the product: Have time set aside before going live ...

Avaya user

What do you like best? How easy it is to use from home or at work What do you dislike? Sometimes when you log in it acts like you are already on a call and you need to hang up. What problems are you solving with the product? What benefits have you realized? Working from home is extremely easy to connect and handle calls through the computer.

Industry leader in voice communication

What do you like best? Avaya Aura platform is the most stable and feature rich communications platform out there. What do you dislike? Administering can be a challenge for newcomers, but once you master it you will love it. What problems are you solving with the product? What benefits have you realized? Communications and collaboration and costumer service.

Good materials to communicate

What do you like best? Simple, reliable, easy to understand, many advance function What do you dislike? a bit too big, the design is from 1990, need to be a bit redesign and have more intuitive functionality Recommendations to others considering the product: its a pretty basic Tools but very reliable, if it is what you are looking for. Work with your desktop and actual phone altogether. What problems are you solving with the product? What benefits have you realized? none, ...

I have never presented using Avaya, but I have been a part of Avaya meetings.

What do you like best? It is easy to use, easy to conduct meetings when you need to demonstrate something. What do you dislike? Can be slow and unresponsive, sometimes it times out What problems are you solving with the product? What benefits have you realized? Easy to do business meetings when needed to demonstrate something

Works well for large compaies.

What do you like best? Easy to use. Works well with phone systems. What do you dislike? Nothing comes to mind at the moment. Avaya is reliable. What problems are you solving with the product? What benefits have you realized? Phone and computer systems are easy to use in one location .

Every day use at its finest

What do you like best? Avaya makes it easy to connect with people in other offices/states and allows you to add multiple people. I didnt have to be in front of my computer, I was able to use my cell phone or tablet. What do you dislike? Sometimes having the video blur a little, could also be bad reception, but that can be a little annoying when you are talking business and you have to keep pausing or waiting for it to come back in the clear. Recommendations to others considering ...

Easy to use and reliable

What do you like best? Ease of use. User friendly. Numerous options for phone system. What do you dislike? Not always as fast. Some minor glitches. Hard to say if network or software. What problems are you solving with the product? What benefits have you realized? Communication.

Common Software

What do you like best? The product is well known in call center environments. Little tech support needed when used on the floor. Adaptable to company needs. What do you dislike? When partnered with internet connections, switching over to a hard phone system can cause some uncertainty. What problems are you solving with the product? What benefits have you realized? No known major complications but the system itself is easy to train new employees on.