Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

Avaya in the Higher Education Workplace

What do you like best? I like the accessibility that Avaya products grants to my organization. We are also able to customize our dialing experience with Avaya, making our user experience more personal. What do you dislike? Sometimes Avaya works at a slower, glitchy rate. What problems are you solving with the product? What benefits have you realized? This system allows us to reach our customers in a faster, more effective way. It allows us to circulate customers through a dialer ...

Got better over time, now very convienient

What do you like best? I love that I can use my work number right from my cell and contact my clients. What do you dislike? This app was very glitchy for me at first, i had trouble logging in to my voicemail and click to dial never worked. But now, there may have been an update, everything is running perfectly. What problems are you solving with the product? What benefits have you realized? I have realized that getting back in touch with my clients is a lot easier. I don’t have ...

It's a great phone tool

What do you like best? I liked that I can use the VoIP phone to make and receive calls and not need a bulky phone on my desk What do you dislike? Sometimes it would drop calls and they would make it hard for me to hear my customers Recommendations to others considering the product: I recommend having a good headset when using avaya and a good internet connection for the best quality phone calls. What problems are you solving with the product? What benefits have you realized? ...

Works good but has it's issues

What do you like best? I was able to work from home using avaya phone What do you dislike? Reception issues that could be internet related Recommendations to others considering the product: It's great for call centers I would recommend you have a good internet service to use it and a good head set to get the best quality calls. What problems are you solving with the product? What benefits have you realized? Not having to work in a actual call center and being able to work ...

Needs help

What do you like best? It makes call management easy and helps keep LOBs connected What do you dislike? It crashes often and makes it difficult to manage call volume at times What problems are you solving with the product? What benefits have you realized? Networking multiple lines of business at once. Having access to multiple lines at one time makes it easy to stay in touch and connected

Works Great

What do you like best? Avaya works great when used on a strong wifi or mobile connection. I do sometimes have problems with it being quiet with some clients where I tell them ill call them back from my cell phone. It does happen, but rarely, otherwise great software. What do you dislike? Some clients seem very quiet not sure why the software does it. What problems are you solving with the product? What benefits have you realized? I like being able to keep the business phone away ...

Avaya Aura System Review

What do you like best? Avaya Aura's best features are providing unified communication, it's flexibility, as well as it's sophistication. What do you dislike? The only downfall to Avaya Aura's system is that not many other companies utilize it, since it's relatively new and unknown. Cost is also another key disadvantage to this system. We can use other systems at a lower annual and monthly recurring cost. Recommendations to others considering the product: I recommend others ...

Great for business communication

What do you like best? The simplicity of it is amazing. I love how all options are easy to find. There are no confusing buttons or sequences you need to remember. It makes communication within a group amazing and I love how easy it is to transfer calls. What do you dislike? We can get locked out a lot and if the system is turned off, it takes a while to come back up. Recommendations to others considering the product: It is a fantastic tool to use when trying to step up the phone ...

The long and winding road.

What do you like best? It's simplicity. Straight forward easy set up. What do you dislike? I cant copy paste data from excel to any of the table inputs like scale forecast. The calendar or scheduling module is very clunky. Recommendations to others considering the product: Be very patient when using it. What problems are you solving with the product? What benefits have you realized? Getting the right number of FTE required.

Great Program

What do you like best? I liked that it was easy and user friendly. What do you dislike? There was nothing I would said I disliked about it What problems are you solving with the product? What benefits have you realized? It's helped me stay in better connection with my contacts.