Avaya Aura Reviews in January 2025: User Ratings, Pros & Cons

Industry leader in voice communication

What do you like best? Avaya Aura platform is the most stable and feature rich communications platform out there. What do you dislike? Administering can be a challenge for newcomers, but once you master it you will love it. What problems are you solving with the product? What benefits have you realized? Communications and collaboration and costumer service.

Good materials to communicate

What do you like best? Simple, reliable, easy to understand, many advance function What do you dislike? a bit too big, the design is from 1990, need to be a bit redesign and have more intuitive functionality Recommendations to others considering the product: its a pretty basic Tools but very reliable, if it is what you are looking for. Work with your desktop and actual phone altogether. What problems are you solving with the product? What benefits have you realized? none, ...

It's real easy to use

What do you like best? I like that it is easy to learn and easy to use. What do you dislike? I can't think of anything right now that I don't like What problems are you solving with the product? What benefits have you realized? The benefits of using avaya aura is agents can work from home or remote locations.

Essential for call centers

What do you like best? Allows our workforce team to route calls What do you dislike? Only downside is occasional disruptions, which happens with all services What problems are you solving with the product? What benefits have you realized? Call routing, personnel utilization and efficiency scoring, client satisfaction ratings, etc

Avaya connecting home based representatives

What do you like best? I enjoy the clarity and ease of use from my home. I've used other software based phone systems and Avaya is by far the best product that I've used over the last decade. What do you dislike? Logging of past incoming phone calls, in the case of a disconnect can be cumbersome to recover. What problems are you solving with the product? What benefits have you realized? Generally I'm using the product to connect customers with needed services. A benefit would be ...

Aura serves our comapny and our customers well

What do you like best? Aura is quite reliable and highly flexible. This platform was built in order to serve a larger market than previous platforms and has accomplished just that. The number of features available is substancial and ever growing, The mobility aspect and keeping our customers communicating and present at all times, regardless of location. What do you dislike? Can be a bit pricey depending on the numbers of seats. At times support has been difficult, unless users go ...

Telecommunications infra with Avaya Aura

What do you like best? The set of call features provided with Avaya Aura are really good and user friendly. What do you dislike? Setting up the infra is a bit complex and one should carefully do it. Recommendations to others considering the product: Provides good set of call features. What problems are you solving with the product? What benefits have you realized? Establishing a good channel for the users to meet and communicate. Effective communication.

It allows me to carry several lines and phone calls simultaneously

What do you like best? It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more practical and immediate way, since it allows me to carry several lines simultaneously and phone calls, so that I can improve the efficiency of all my sales and customer service processes, its interface has a fairly simple design that allows me to easily navigate throughout the ...

Esta plataforma te permite tener una interaccion mas efectiva  con los usuarios

What do you like best? Esta plataforma te permite tener una interaccion mas efectiva  con los usuarios, proporciona una diversidad de funciones muy completas. Es una muy buena opcion para empresas de todo tipo, excelente metodo de rastreo para visualizar el tiempo de tus empleados, en tal caso que una llamda se desconecte esta plataforma contiene un historial de llamdas, en general tendras una herramienta muy solida para mejorar la comunicación con tus clientes. What do you ...

Good contact center product for business

What do you like best? Scalability, stability, cross platform compatibility. The ease of installation, quality of the features provided with the suite What do you dislike? Nothing much really, the EPMS portal can be tricky with report generation What problems are you solving with the product? What benefits have you realized? Helping business with state of the art technology for contact center needs.