Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

Easy to Use

What do you like best? I think the dial system is great, does what it’s designed to do. What do you dislike? I feel that it could use more options for idling statuses What problems are you solving with the product? What benefits have you realized? We contact our customers with this system it’s a key contribution to use being customer focused.

Platform for advance communication

What do you like best? I really like the way in which it delivers a powerful and reliable contact management solution that is efficient enough to handle all my clients and customers in a long run. Furthermore, this application provides an immediate and also a high quality customer support service that ensure that all the queries and problems can be readily solved. Moreover, this application helps in decreased volumes of calls as well as the expenses as a result of customer interaction are ...

Integrate telephone communi

What do you dislike? For the most part I think of via his loss effective telephone communications and networking program or system hardware that we have currently at this time especially in a high volume call center where effective and reliable communication is a key component and providing excellent services to a customers

Gets the job done

What do you like best? The product worked for my call center job What do you dislike? There were several times that the program completely crashed leaving us unable to work What problems are you solving with the product? What benefits have you realized? I was able to take calls with a streamlined process

Rewewing

What do you like best? I recently attended a meeting about Oceana and it's the perfect complement to Avaya Aura What do you dislike? They should keep working on integratin CM and SMGR Recommendations to others considering the product: Avaya is back... What problems are you solving with the product? What benefits have you realized? Moving to newer version is quite expensive in terms of professional services.

Easy & great system to use.

What do you like best? The simplicity and ease of use with the system. What problems are you solving with the product? What benefits have you realized? Answering calls from our customers whether it's a Service or Sales call.

Avaya--- Awesome Product

What do you like best? Very easy to use for employees, customization is awesome What do you dislike? Device resets at times and need yo contact our help desk What problems are you solving with the product? What benefits have you realized? Quick dial to departments make it more efficient

Avaya Aura Easy to use!

What do you like best? The ease of use! Most roles that I have had which used this product have been high stress roles. Anything that can help cut down on stress while working is a MUST and this product falls in line with that! Very easy to use with minimal efforts! Love it. What do you dislike? I wish it offered a bit more personalization options, such as custom "look"(eg colors ect) Recommendations to others considering the product: I would highly recommend this What ...

Great for communication

What do you like best? When I have customers or businesses that speak another language, it's such a breeze conferencing in our can talk line What do you dislike? Sometimes there's an echo and a delay in the conversations which causes an overlap in the conversation or a delay in an answer. What problems are you solving with the product? What benefits have you realized? It helps us find out if a service is complete or is needing parts. We use it to contact customers, vendors, and ...

avaya

What do you like best? we loves all the options available the ability to transfer extensions to cell phones and be able to receive calls when where not at our desk and its easy to log in from other offices What do you dislike? The calls don't always show up in the voicemail's. What problems are you solving with the product? What benefits have you realized? It is great for a growing company.Our company is growing and our employees are constantly moving locations.