Avaya Aura Reviews in January 2025: User Ratings, Pros & Cons

Very smooth easy to control for ip call and clear communication

What do you like best? Clear amd smooth communication while using the avaya desk phone. Also easy to move to another place and just login through the id. No messy login like other products. What do you dislike? Cant lock the avaya so other people can easily use mine. Please implement some lock. Recommendations to others considering the product: A well utilized product and the only thing there should be a lock button for those products to avoid unauthorized uses. What problems ...

Mi aplicación favorita

What do you like best? Tiene una gran variedad de herramientas de comunicación que me son muy útil al momento realizar mi trabajo,puedo mantener constante comunicación con mis compañeros. What do you dislike? Que si la conexión wifi o el internet no puedo hacer uso de ella. Recommendations to others considering the product: Es muy sencillo de utilizar y super útil , la comunicación es muy buena. What problems are you solving with the product? What benefits have you realized? ...

A perfect platform for Call Center

What do you like best? Avaya Aura is a very ductile tool that handles the call service of a call center using telephones on the computer, has a perfect infrastructure that makes it robust in addition to having all the benefits of ip telephony, use it in my call center and not I have no problem, in addition to having contingency this tool never stops working and my calls are never lost if you want a full call center, I recommend it without a doubt. What do you dislike? Avaya Aura is a ...

Easy to Use

What do you like best? I think the dial system is great, does what it’s designed to do. What do you dislike? I feel that it could use more options for idling statuses What problems are you solving with the product? What benefits have you realized? We contact our customers with this system it’s a key contribution to use being customer focused.

Platform for advance communication

What do you like best? I really like the way in which it delivers a powerful and reliable contact management solution that is efficient enough to handle all my clients and customers in a long run. Furthermore, this application provides an immediate and also a high quality customer support service that ensure that all the queries and problems can be readily solved. Moreover, this application helps in decreased volumes of calls as well as the expenses as a result of customer interaction are ...

Avaya Aura Easy to use!

What do you like best? The ease of use! Most roles that I have had which used this product have been high stress roles. Anything that can help cut down on stress while working is a MUST and this product falls in line with that! Very easy to use with minimal efforts! Love it. What do you dislike? I wish it offered a bit more personalization options, such as custom "look"(eg colors ect) Recommendations to others considering the product: I would highly recommend this What ...

Great for communication

What do you like best? When I have customers or businesses that speak another language, it's such a breeze conferencing in our can talk line What do you dislike? Sometimes there's an echo and a delay in the conversations which causes an overlap in the conversation or a delay in an answer. What problems are you solving with the product? What benefits have you realized? It helps us find out if a service is complete or is needing parts. We use it to contact customers, vendors, and ...

Avaya in the Higher Education Workplace

What do you like best? I like the accessibility that Avaya products grants to my organization. We are also able to customize our dialing experience with Avaya, making our user experience more personal. What do you dislike? Sometimes Avaya works at a slower, glitchy rate. What problems are you solving with the product? What benefits have you realized? This system allows us to reach our customers in a faster, more effective way. It allows us to circulate customers through a dialer ...

Got better over time, now very convienient

What do you like best? I love that I can use my work number right from my cell and contact my clients. What do you dislike? This app was very glitchy for me at first, i had trouble logging in to my voicemail and click to dial never worked. But now, there may have been an update, everything is running perfectly. What problems are you solving with the product? What benefits have you realized? I have realized that getting back in touch with my clients is a lot easier. I don’t have ...

It's a great phone tool

What do you like best? I liked that I can use the VoIP phone to make and receive calls and not need a bulky phone on my desk What do you dislike? Sometimes it would drop calls and they would make it hard for me to hear my customers Recommendations to others considering the product: I recommend having a good headset when using avaya and a good internet connection for the best quality phone calls. What problems are you solving with the product? What benefits have you realized? ...