Avaya Aura Reviews in January 2025: User Ratings, Pros & Cons

Avaya Aura is so far the most widely use tools for contact center based on my experience.

What do you like best? I like the way it manage and routes call it is very efficient. What do you dislike? So far, my dislike would be difficulty of integrating other sofware. What problems are you solving with the product? What benefits have you realized? Genration of report and managing of calls.

Avaya is the one the finest OEM and product for contact centers

What do you like best? I like the most the avaya has different products for different works like it has CM and it has CMS for the reporting purpose and contact analyser for the cdr and many other products like AES SM AND SMGR and I like the most thing is that cm features like service hour table and policies routing table and it has the feature of meet me conferance for the conference call and it has the ARS and aar route pattern for the out bound calling in the call routing tha thing I ...

No 1 solution for the all type of contact center

What do you like best? i am using this product since 5 Years it is really very good solution for contact center it has many components are all they have there different works like SM SMGR CM AES CMS and many more, when i i am taking about its reporting part it is very good it has three types of report Real time Historical and integrated we can also design reports as per our need, now the best part which i like the most is call routing part its many types of routing like quae base routing ...

Avaya Aura- Easy Administration OEM

What do you like best? since i have using avaya last 3 years and it is the best OEM, Because it's architecture easy to understand, easy to setup and configuration. and i like the work on this i have did the multiple call routing like queued bases avail agent and PRT AAR ars many features it has i loved to work on, Avaya had an multiple components like SM, SMGR , CMS AES and other components they all has there different works we can do routing from SM that is an also a good continent way ...

Avaya Aura solution

What do you like best? i am using Avaya Aura since 3 year its an best solution on that i have work its divecs like AES CM and SMGR and many more are very best to use all they have there diffrent works and AVAYA aura has some diffrent features like PRT VRT and service table and also it had many variable that we can use for the call routing its an a Good OEM i love to work on avaya What do you dislike? avaya had many help full features that help to easy manage all things ...

Avaya Aura Suloation

What do you like best? There is many thing that i like in Avaya, i like the all components of Avaya like CMS, AES, SM, SMGR all they had there diffrents works but really these are very user friendly and help full and its CM features like call routing and the best part is that it is take less time to implement ion or integration and its PRT and VRT tables are also are very use full and interesting it is the best OEM that i have work with. What do you dislike? I dont find any bad ...

Avaya Aura product or Soluation

What do you like best? I have using Avaya Aura since 3 years and found that avaya is the best product because it has many good features like call routing it has mutiple call routinga tile queued bases avail agent and staff agent and policy routing table and other outbound option like AAR ARS and his reporting part is very good we have mutiple types of report like Real time and historical and intigrated What do you dislike? since i dont find any wrong thing in Avaya i really enjoyed ...

Avaya Aura Best solution for Inbound & Outbound calling

What do you like best? I love manage queue inbound call through vectoring like percentage vise, queue vise. It's very user friendly for both inbound and outbound and I am using since 7 year and it's very sutiable and stabled OEM product. I like configuration part like Media Manager integration and implementation is very easy and quickly. What do you dislike? As per my experience have not found any negative point in the Avaya Aura. What problems are you solving with the ...

Avaya is very easy to use, understand and stable products,

What do you like best? Avaya Aura is the best OEM product for customers experience to use inbound-outbound dialing. Avaya aura is very reliable, stable we can understand all it's set up easily. Avaya Aura provides various options to impairment call routing. What do you dislike? Avaya provide very quick support after Case raised with them. Recommendations to others considering the product: This is the best product for all business sector small, medium and enterprises office. ...

It's an top class solution for inbound and outbound calling

What do you like best? Its an a very useful and user friendly solution for inbound and outbound calling and it has many features even other solution you can do any type of call routing and such many options are available What do you dislike? Avaya don't had there own records and the meds this What problems are you solving with the product? What benefits have you realized? It has many options as per to other solutions