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Avalara - New SaaS Software

Avalara Reviews in March 2025: User Ratings, Pros & Cons

Simplify tax compliance with automated solutions.

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Avalara Reviews & Ratings

Rating Distribution

Excellent

(252)

Very Good

(109)

Good

(21)

Poor

(12)

Terible

(43)

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Showing 131-140 out of 437

AU

Anonymous User

09/29/22

0 out of 5

"Customer Service Non Existent"

What do you like best about Avalara? Honestly, the sales member did a great job of acting like he knew what was going on with the product he was selling. The employees who attempted to help us with our setup were nice enough; they were just not equipped to do the job. They were young, poorly trained, and came to every meeting unprepared. It was as if it wasn't their job to help answer basic questions.

AU

Anonymous User

09/29/22

0 out of 5

"Customer Service Non Existent"

What do you like best about Avalara? Honestly, the sales member did a great job of acting like he knew what was going on with the product he was selling. The employees who attempted to help us with our setup were nice enough; they were just not equipped to do the job. They were young, poorly trained, and came to every meeting unprepared. It was as if it wasn't their job to help answer basic questions.

NP

Nicky P

09/28/22

4 out of 5

"Decent Sales Tax Solution"

What do you like best about Avalara? The thing I like most about Avalara is the fact that it takes a lot of the guesswork out of our business when it comes to sales tax/compliance, etc. We don't have to constantly manually update rates within our system as it integrates with Avalara. It gives us suggestions on where to register based on our sales within states and makes tax a little less painful of a process.

MM

Michael M

09/28/22

3 out of 5

"Needs more robust CS"

What do you like best about Avalara? thorough tax information and tracking, easy submission to authorities, not that expensive in the relative scope What do you dislike about Avalara?

LG

Landon G

09/27/22

0 out of 5

"Worst log in system ever."

What do you like best about Avalara? There is nothing I like about this product. The customer service was great, but whoever designed this website completely failed to integrate a functioning login system.

LG

Landon G

09/27/22

0 out of 5

"Worst log in system ever."

What do you like best about Avalara? There is nothing I like about this product. The customer service was great, but whoever designed this website completely failed to integrate a functioning login system.

AU

Anonymous User

09/09/22

4.5 out of 5

"Avalara- Top notch tax solutions"

What do you like best about Avalara? I like that if you have a question about anything related to sales tax you will find an answer on Avalara and their helpful tools within a matter of seconds to a couple of minutes

AU

Anonymous User

09/07/22

1.5 out of 5

"Very delayed support and customer service"

What do you like best about Avalara? Software seems to work well. Definitely makes it possible for us to report in the states where we have nexus. What do you dislike about Avalara?

AU

Anonymous User

08/11/22

3.5 out of 5

"Great software"

What do you like best about Avalara? Easy to use, practical and very intuitive What do you dislike about Avalara?

AU

Anonymous User

08/11/22

1.5 out of 5

"Service has declined over the years"

What do you like best about Avalara? Once you're registered and setup for any jurisdictions that aren't too complicated, and you don't receive any notices or require any changes, it works great.