Automat Reviews in March 2025: User Ratings, Pros & Cons

Best Team in the Biz

What do you like best? It's always about the team and the Automat team is not only the best in the biz but they are a delight to work with. Collaborative, timely and always bringing fresh, new and industry leading ideas. Launching the world's first influencer chatbot for CoverGirl was a huge project and it went smoothly and has stood the test of time. What do you dislike? That I don't have more projects to collaborate with them on. What problems are you solving with the product? ...

Great team, lots of creativity and excellent proactive leadership.

What do you like best? Automat assembled a team of rock star for the conversationnal AI space. They bring a lot of real life experience using AI and speach analytics to deliver solutions that work and meet a real customer need. What do you dislike? While their focus on conversational marketing is very forward looking, they seem to be ahead of the market and customer behavior. In some context this is a great advantage, for our current need, this approach is less applicable. What ...

A great partner to work with!

What do you like best? Automat was a great partner to work with in developing a conversational marketing experience/chat bot for one of our clients, Covergirl, called the KalaniBot. Their expertise in natural language processing, conversational design as well as backend analytics allowed our team the ability to deliver a seamless launch for the brand and users alike. Additionally, Automat's conversational AI platform complimented our own feedback driven data insights to result in an ...

Great collaboration to develop conversational marketing with our consumers

What do you like best? Forward thinking, proactive and innovative, Automat has helped us to leverage conversation marketing to accelerate that direct connection with our consumers and further develop digital services. Increased in conversion, time spent and customer satisfaction has proven that Automat can develop relevant solutions for consumers. What do you dislike? Further develop their offering especially native and other messaging systems than Facebook What problems are you ...

AUTOMAT is a great strategic partner to adopt and implement conversational marketing in your company

What do you like best? Our partnership with AUTOMAT has been successful. This shows not only on the positive KPIs and impact on our brands, but also from the laudable feedback coming from our employees who collaborate with AUTOMAT daily. With AUTOMAT, we've been able to implement and launch an innovative service across multiple brands and countries. The AUTOMAT team is experienced, well-rounded and passionate not only about the tech but also about the people who make, implement and use ...

Client centric

What do you like best? Clear Conversation AI expertise, professionalism What do you dislike? Was globally great in the context where we were pionneer in the topics. We test and learn a lot together. We had to be very handson Recommendations to others considering the product: Great team, smart and great expertise : I recommend What problems are you solving with the product? What benefits have you realized? Leveraging conversation AI to virtualise SKincare expert to guide ...

Very smooth

What do you like best? that the team was quick and always proactive. What do you dislike? the time zone difference which makes it hard to connect via call What problems are you solving with the product? What benefits have you realized? the methodology of working together with auto mat was very productive and made the work faster with less hassle

Automat has been a great support team.

What do you like best? The quick response of our project manager, Carah Campbell, and her eagerness to improve our Chatbot post launch. What do you dislike? There were breakdowns in communication, specifically regarding costs for certain updates. What problems are you solving with the product? What benefits have you realized? How to integrate post-purchase customer experience into the flow. Still in process, so no benefits realized as of yet.