Automat Reviews in February 2025: User Ratings, Pros & Cons

Easy to setup and leads sales

What do you like best? Very helpful, easy to set up, leads sales. What do you dislike? Honestly, nothing. It's a great app for everyone. What problems are you solving with the product? What benefits have you realized? More personalized sales, better customer experience

Love the capability!

What do you like best? With Automat we were able to turn a normally flat user experience into something more engaging to the end consumer and gathering data on how we can better serve our customers. What do you dislike? The time was long to get this up and running and lot of back and forth - but truthfully that comes with any new partnership and development. What problems are you solving with the product? What benefits have you realized? Solving for customers asking what types ...

Partner at L’Oreal

What do you like best? Automat is an incredibly innovative platform that quickly can turn around services around AI that can increase customer engagement significantly What do you dislike? Nothing to dislike the company and platform is awesome What problems are you solving with the product? What benefits have you realized? We are working on more and more personalized marketing and services with tech around AI which requires us to collaborate with partners like Automat

Beauty Conversation Experts

What do you like best? Automat has been an excellent partner in building our brand's first Messenger Bot. Their deep industry experience specialized in beauty helped us jump several steps ahead and streamline the process. They were able to help shape our goals for the experience to be in line with an ideal beauty consumer user experience. Automat also was INCREDIBLY responsive at every hurdle we encountered. They went above and beyond building out connections to other vendor's tools ...

Great strategic partners

What do you like best? Automat is a strategic partner to us thanks to their industry expertise and ability integrate with our tech stack. They are adaptable, friendly and understand our 3-year vision for the chatbot we are developing now. I recommend them. What do you dislike? Automat did not provide the UX/UI design support we need to launch our chatbot. That said we have internal resources and did not expect Automat to help in that area of our project. The biggest drawback has been ...

I'm satisfied with the launch of Chatbot.

What do you like best? Automat is our global vendor managing the launch of Chatbot for the international markets. I like the project management and timely response in terms of communication. What do you dislike? The company is based in Canada. I had concern of the project management and support in terms of trouble shooting for technical issues as they are different time zone. However the project has been well managed. I hope the they can still do the good job in terms of maintenance ...

Turning Conversations into something Meaningful

What do you like best? Automat's key strength is in the power of their technology to allows us to scale conversational marketing/sales efforts. They are really driving the conversational space with their breakthrough technology. Second, their collaboration with us has been truly exceptional. Always willing to partner closely, generate new ideas and super responsive with all of our needs. What do you dislike? Automat used to be only messenger but now they have added new channels ...

True Conversational Commerce

What do you like best? Automat is the most advanced conversational sales agent in the category. Period. What do you dislike? I would like to see Automat expand into other conversational channels and edge devices. It needs to go big! What problems are you solving with the product? What benefits have you realized? In financial services, Automat is proving its value in account scheduling and sales engagement.

The Experts in AI-driven Conversational Marketing

What do you like best? Automat's team is hands on, and shares a wealth of experience in not only messaging but in all channels that require personalized, dynamic conversations with consumers. From social messaging to voice, the distinction in conversational companies is the intelligence behind it. What do you dislike? I think Automat's pricing model can be somewhat cost prohibitive. However, I have seen efforts to bring lower cost pilots to the table which is ver What problems are ...

Automat is a top tier conversational marketing company

What do you like best? Flexibility, industry knowledge, perspective, subject matter expert, customizations What do you dislike? Closed system, NLU process unexplained, use of personalization not realized What problems are you solving with the product? What benefits have you realized? Conversational marketing, customer care, personalization