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Attentive - SMS Marketing Software

Attentive Reviews in April 2025: User Ratings, Pros & Cons

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Attentive Reviews & Ratings

Rating Distribution

Excellent

(137)

Very Good

(12)

Good

(1)

Poor

(0)

Terible

(4)

Expert's Review

Attentive has garnered high praise from users in the past 12 months for its robust SMS/MMS marketing platform tailored for enterprise digital marketers. Customers laud the platform for its exceptional customer service, offering a 'White Glove' experience that includes proactive support, strategic recommendations, and personalized assistance in maximizing SMS ...Read more

Attentive pros and cons

  • Exceptional customer support with responsive and proactive team that offers strategic recommendations.

  • User-friendly platform with easy onboarding, intuitive UI, and minimal management time required.

  • Powerful segmentation features and analytics for effective communication and performance measurement.

  • Knowledgeable support team that provides assistance in setting up campaigns and utilizing the platform effectively.

  • Limited complaints about the platform being pricey for some users.

  • Desire for more integrations and advanced features in the Marketplace to enhance functionalities further.

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Showing 71-80 out of 154

LH

Lisa H

12/19/22

5 out of 5

"Customer service is back and Attentive is amazing."

What do you like best about Attentive? No need to go to chat, or open a ticket with email. You have a name with a phone number and email address. Their platform is easy to use.

BF

Brooke F

12/13/22

5 out of 5

"Gold Standard, often imitated"

What do you like best about Attentive? I love the user-friendly platform, constant updates to the backend, and all the help from their white-glove team. Sending campaigns to our customers is seamless and very doable on my own.

SS

Shawn S

12/12/22

5 out of 5

"I wish our ESP service was as well run as Attentive"

What do you like best about Attentive? The trials for onboarding attentive or other programs have been 100% free with no strings. The support along the way is prompt, efficient, and collaborative. The platform is easy to use and can get a message out within minutes. The support with attentive is much better than in the ESP vendors we use, which is a significant driver helping them shine above tried and true ESP companies.

TB

Taylor B

12/12/22

5 out of 5

"Attentive is the best SMS marketing you'll ever work with"

What do you like best about Attentive? The platform is incredibly intuitive, the customer service is top notch and they are always implementing new ways to stay relevant

SC

Sarah C

12/07/22

5 out of 5

"Great corporate text message service with amazing user support"

What do you like best about Attentive? Of course, their text message service is great for driving leads - but the most outstanding thing about them is their user support! They are very hands-on, from the buying process to implementation to support chat, to even having one of their team members plan strategy calls with you each month to make sure you're getting the very best results possible.

AM

alex m

12/06/22

5 out of 5

"We saw immediate impact on sales and acquisition in the first week we switched to ATTENTIVE!"

What do you like best about Attentive? Their whiteglove service, and ease of UX on the portal. What do you dislike about Attentive?

AK

Aleksey K

12/05/22

5 out of 5

"Loving Attentive and their team"

What do you like best about Attentive? The service is absolutely top-tier. Any questions or issues are always handled thoroughly and professionally. The product is also great but the service really sets it apart. They are also always innovating and creating new features.

MK

Matt K

12/01/22

5 out of 5

"Product is Truly Great; Customer Service & Account Management is Exceptional"

What do you like best about Attentive? We've been on Attentive for over a year and the product has grown along with us. We get consistent results through SMS, incredible support from our account manager and they've even turned around a hefty list of feature requests for us with lightning speed. They're constantly adding new features and making them available as they go. Pricing is reasonable and didn't increase YoY like many other vendors. They offer insightful recommendations, tailored ...

Read more

AU

Anonymous User

12/01/22

5 out of 5

"best in class for sms marketing"

What do you like best about Attentive? great company, lots of room to personalize and customize user experience. quick support and clean software. metrics are easy to read and decipher and get at the bottom line of our campaigns

AU

Anonymous User

11/30/22

5 out of 5

"Extremely impressed with our SMS results and proud to be partnering with Attentive."

What do you like best about Attentive? The consistency and detail in support from the team. They go above and beyond for us. This program is crucial to our success and has exceeded all expectations.