Attentive Reviews in April 2025: User Ratings, Pros & Cons

"SMS Performance"

What do you like best about Attentive? Attentive works continuously to create new experiences and features. Account team proactively supports us and is timely in their response

"SMS and Email in 1 Platform + Great support"

What do you like best about Attentive? I appreciate the level of support Attentive provides their customer while they continue to grow. The product team is also open to feedback.

"Excellent experience all around with Attentive"

What do you like best about Attentive? Attentive is a fantastic product - the UI is easy to use and very intuitive. In addition, the level of support from their account managers and White Glove team is impressive.

"Best SMS platform to use!"

What do you like best about Attentive? Support staff is absolutely amazing and always there to assist with anything you need, including suggestions for optimizations. The platform is also extremely user-friendly!

"The Most Capabilities of Any SMS Provider I've Used"

What do you like best about Attentive? Attentive has the most capabilities of any SMS provider I've used so far! Their journeys builder helps us personalize our customer communications based on their activity, and allows us to stay engaged even with limited manpower on our end.

"Easy Platform for SMS"

What do you like best about Attentive? Attentive is so easy to use! Our Customer Success Manager is always so helpful in creating new journeys or segments for us. When we have issues or need something quickly, they are always on top of it!

"An Excellent Way to Boost Sales - Just a Touch On the Pricey End"

What do you like best about Attentive? Attentive had the easiest implementation web-side I've ever experienced (just one line of code to drop in) and all of the staff have been extremely responsive and helpful in onboarding us. We recently started utilizing their Concierge service as well, which has dramatically reduced the amount of time we need to spend managing the platform, allowing us to focus just on revenue driving opportunities.

"Best of the best"

What do you like best about Attentive? One click opt-in CSM team feels like an extension of our internal team

"Great Platform"

What do you like best about Attentive? Easy to work with. Customer reps nearly always available. What do you dislike about Attentive?

"Robust platform, great support &resources"

What do you like best about Attentive? The platform is easy to use and support is easy to reach What do you dislike about Attentive?