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Attentive - SMS Marketing Software

Attentive Reviews in April 2025: User Ratings, Pros & Cons

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Attentive Reviews & Ratings

Rating Distribution

Excellent

(137)

Very Good

(12)

Good

(1)

Poor

(0)

Terible

(4)

Expert's Review

Attentive has garnered high praise from users in the past 12 months for its robust SMS/MMS marketing platform tailored for enterprise digital marketers. Customers laud the platform for its exceptional customer service, offering a 'White Glove' experience that includes proactive support, strategic recommendations, and personalized assistance in maximizing SMS ...Read more

Attentive pros and cons

  • Exceptional customer support with responsive and proactive team that offers strategic recommendations.

  • User-friendly platform with easy onboarding, intuitive UI, and minimal management time required.

  • Powerful segmentation features and analytics for effective communication and performance measurement.

  • Knowledgeable support team that provides assistance in setting up campaigns and utilizing the platform effectively.

  • Limited complaints about the platform being pricey for some users.

  • Desire for more integrations and advanced features in the Marketplace to enhance functionalities further.

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Showing 131-140 out of 154

AU

Anonymous User

09/28/22

4.5 out of 5

"Very satisfied with their dedication and platform!"

What do you like best about Attentive? Their White Glove team has gone above and beyond to assist us with our strategy and provide technical assistance. We've leaned on them for a plethora of areas, and having a dedicated customer experience manager has been fruitful in helping us obtain better results.

AU

Anonymous User

09/27/22

5 out of 5

"Amazing white glove service with a great support team"

What do you like best about Attentive? When setting up journeys and sign up units, it can get a little confusing. The best part is quickly chatting with the team there and getting the help I need. Now that I've done it multiple times over the past year, it's so easy to customize the sign ups shown on different URLs.

NW

nikki w

09/27/22

4 out of 5

"User-Friendly Text Marketing Platform"

What do you like best about Attentive? As a new text marketing user, I found Attentive to be very user-friendly and easy to navigate. The platform is clean and simple to use.

AU

Anonymous User

09/26/22

5 out of 5

"Chrisma, Marketing Director"

What do you like best about Attentive? I love the ability to create such personalized content through the way of SMS. It allows us to connect deeper with customers and potential customers

AU

Anonymous User

09/23/22

5 out of 5

"White Glove Experience"

What do you like best about Attentive? Attentive is excellent at answering all my questions and helping complete requested tasks in a timely and professional manner. The process of setting up a Sign-Up Unit with a white glove expert is easy and quick, plus it always looks incredible and is just what I'm looking for.

AU

Anonymous User

09/20/22

5 out of 5

"Great tool, best customer service, and overall amazing program"

What do you like best about Attentive? I truly enjoy the fact that Attentive offers all the tools necessary for an e-commerce brand to succeed, whether it's a journey, data reporting, and campaigns!!

AU

Anonymous User

09/19/22

5 out of 5

"Products are top of the line, but it's the service that sets them apart."

What do you like best about Attentive? Between their account managers and white glove service, I always feel supported in making sure my SMS campaigns, sign-up units, and other content is optimized. They're available, knowledgable, strategic, and work with great sense of urgency to ensure our business needs are addressed.

CH

Chris H

09/15/22

5 out of 5

"Must Have Marketing Partner!"

What do you like best about Attentive? The White Glove Team is the best customer service I've ever experienced. They're not only knowledgeable but also send me resources and even assist in creating some of our SMS marketing. And our Account Manager is incredible; she is always available and can help me with any of my ideas. In addition, she has been a tremendous help in setting up and analyzing A/B testing with our customers.

MV

Murad V

09/13/22

5 out of 5

"Excellent customer service, great tool"

What do you like best about Attentive? What distinguishes Attentive from the other SMS marketing providers is not just the technology and the intuitive interface of the tool itself, but exemplary customer service by both live chat and via account management team that has been extremely helpful in both creating the campaigns and helping us grow the database of customers. I'd recommend Attentive to every company that wants to try SMS marketing.

AU

Anonymous User

09/13/22

5 out of 5

"Scales with YOUR business!"

What do you like best about Attentive? The pricing model helped us grow at a pace we were comfortable with. You pay for sends, so as your list grows, so does your budget. The Attentive team was very understanding of the limitations of a small business, and worked with us to scale our program!