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Attentive - SMS Marketing Software

Attentive Reviews in April 2025: User Ratings, Pros & Cons

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Attentive Reviews & Ratings

Rating Distribution

Excellent

(137)

Very Good

(12)

Good

(1)

Poor

(0)

Terible

(4)

Expert's Review

Attentive has garnered high praise from users in the past 12 months for its robust SMS/MMS marketing platform tailored for enterprise digital marketers. Customers laud the platform for its exceptional customer service, offering a 'White Glove' experience that includes proactive support, strategic recommendations, and personalized assistance in maximizing SMS ...Read more

Attentive pros and cons

  • Exceptional customer support with responsive and proactive team that offers strategic recommendations.

  • User-friendly platform with easy onboarding, intuitive UI, and minimal management time required.

  • Powerful segmentation features and analytics for effective communication and performance measurement.

  • Knowledgeable support team that provides assistance in setting up campaigns and utilizing the platform effectively.

  • Limited complaints about the platform being pricey for some users.

  • Desire for more integrations and advanced features in the Marketplace to enhance functionalities further.

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Showing 121-130 out of 154

AU

Anonymous User

10/10/22

4.5 out of 5

"Great customer service"

What do you like best about Attentive? They have a great team and do a great job following up with you What do you dislike about Attentive?

NM

Natasha M

10/07/22

4.5 out of 5

"Very easy to on-board and the team has been SO helpful"

What do you like best about Attentive? Having quicking answers from our team helping us problem solve What do you dislike about Attentive?

AU

Anonymous User

10/04/22

5 out of 5

"Great experience with excellent support."

What do you like best about Attentive? Excellent white glove team and support, vety helpful and knowledgeable What do you dislike about Attentive?

MF

Marco F

10/03/22

5 out of 5

"Above and beyond"

What do you like best about Attentive? The service is always quick and satisfactory. We're reaching more customers in better ways. What do you dislike about Attentive?

AU

Anonymous User

10/01/22

3 out of 5

"They're the largest in the industry, but way too expensive."

What do you like best about Attentive? Upsides are the capabilities and tech advancements, integrations with other apps. The rep assigned to my account is also helpful with QBRs and recommendations for optimizations.

TS

Trey S

09/30/22

5 out of 5

"Gamechanger"

What do you like best about Attentive? Attentive has been a game changer for us. Out of all of our subscriber types of platforms, Attentive always outshines. Not to mention, their white glove service is friendly and always does a great job with our asks.

AC

Andrew C

09/30/22

5 out of 5

"Attentive is a game changer"

What do you like best about Attentive? It's no secret: there are a lot of SMS marketing platforms on the market at the moment, and switching between them is not easy. So it's important to shop around and choose the right one on the first try. With Attentive, I genuinely believe you're in safe hands. The team is fantastic and the product is very well thought out. They offer a full suite of tools that are used by large-scale enterprise companies, all the way down to six-digit retail brands.

AO

Ana O

09/29/22

5 out of 5

"Very good support"

What do you like best about Attentive? The support team is quick to respond and help. The automation process helps us tremendously in handling our customers

AS

Andy S

09/28/22

5 out of 5

"The White Glove team was quick and helpful"

What do you like best about Attentive? The agent was quick to respond, easy to understand, and most importantly fixed my issue. What do you dislike about Attentive?

MG

Molly G

09/28/22

5 out of 5

"Hands down one of my favorite partners in my tech stack!"

What do you like best about Attentive? First and foremost, their entire team - From the onboarding specialists to account managers to white glove team, everyone is ATTENTIVE. They have been so supportive and equally as invested in our business' brand, foundation and growth. Integration was relatively easy, and all things went smoothly. I also love the ease of campaign and journey set-up -- Drag and drop feature is so easy to use!