atSpoke Reviews in April 2025: User Ratings, Pros & Cons

We LOVE Spoke!

What do you like best? As an application goes, the transition has been pretty seamless. I guess that's just what happens when you make simple, easy-to-use, straightforward software? Also the Spoke team is fantastic - they're definitely one of my favorite vendors to work with, and it always feels like they take our feedback seriously. They're quick to respond to questions and easy to schedule check-ins with. The whole experience is really lovely. What do you dislike? The software is ...

Spoke Review

What do you like best? We use spoke to organize and filter messages within our company. My favorite feature is the ability to chat with team members while simultaneously looking at requests they have sent. What do you dislike? I sometimes work from home or if I'm on the road. There is not an easy way to access while on the road. What problems are you solving with the product? What benefits have you realized? We are using Spoke to complete tasks faster as well as communicate ...

Spoke the only Helpdesk you will ever need

What do you like best? It is so easy and friendly to setup and use. Our users love it! It far surpasses our last Helpdesk software. What do you dislike? I really don't have any dislikes at this point. Usually I have something to say but using Spoke has been flawless. Support is awesome. What problems are you solving with the product? What benefits have you realized? It replaced our helpdesk software and we are realizing that we might be bale to use it for our other support ...

Great internal ticketing system

What do you like best? Organization of internal requests and allows us to keep conversations together about the same issue What do you dislike? Slack integration doesn't allow us to reply to a request directly through Slack-- the app must be opened to that specific request. Some of our team members get confused by this. What problems are you solving with the product? What benefits have you realized? We are able to complete requests by our team members in a more orderly ...

A tool to integrate and relate at work

What do you like best? It is a multifunctional tool in my opinion very useful especially to manage information, share it and spread it to your employees. Through it you can train your staff and provide the necessary tools for their training. This in some way allows the experience to be more bearable, Spoke facilitates learning, keeps employees interested in the variety of tools it provides. For the organization, it can mean a lot since new measures could be implemented to fulfill the ...

Great Product for Office Management

What do you like best? Gets the team immediate answers. Takes a lot off my plate as office manager What do you dislike? Adding new information to the knowledge base, but that was easier after an in-person demo with our account managers. What problems are you solving with the product? What benefits have you realized? Huge help with streamlining office management and even ticketing for light IT.

spoke review

What do you like best? I like spoke because it integrated into slack messaging to ask spoke HR related questions What do you dislike? I didnt like spoke because it was highly expensive to launch and we havent seen a huge ROI Recommendations to others considering the product: start with a trial What problems are you solving with the product? What benefits have you realized? We introduced spoke in order for employees to get HR questions answered on the fly without ...

Spoke makes ticket resolution wonderful!

What do you like best? Spoke makes it easy for us as a company to get our requests and respond to them in the easiest way possible. Our people use slack all day long and to be able to remove the pain point of asking them to file tickets somewhere else makes it easier for us as a helpdesk to get them the assistance they need quickly and resolve their problems efficiently. What do you dislike? I wish that there was a dedicated mobile app for tickets rather than just their web app. ...

Great for large enterprises

What do you like best? The system is simple and easy to use. There aren't a ton of unnecessary functions and buttons that users and admins have to learn to navigate in order to leverage this system. What do you dislike? There isn't much to dislike. It takes a while to learn the system, but the support team is very helpful. What problems are you solving with the product? What benefits have you realized? Manage internal news, updates and training.

Great Time Management

What do you like best? I use to use spoke for about a year. By utilization forces us to have a much better organization for our knowledge. The more the company interacted with Spoke the smarter it got! What do you dislike? Building the KB can be a bit time consuming Recommendations to others considering the product: To make it a bit more user friendly What problems are you solving with the product? What benefits have you realized? It saves a lot of time in the ...