atSpoke Reviews in April 2025: User Ratings, Pros & Cons

Amazing tool for everyday working-life with amazing customer service

What do you like best? User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine. What do you dislike? In the ...

Simplicity of IT Help Desk

What do you like best? The AI and Slack integration was the primary reason we moved off of our previous system. Everything in Spoke is clean and simple. They are constantly adding new features and making the product better. Just a great tool! What do you dislike? My only "dislikes" are the items still in their road-map. I would like the asset tracking and JIRA integration. Other than that we are happy with the tool. A simple purchase order resource inside the tool would be a bonus. ...

Get time back in your day

What do you like best? System is easy to use after you get training. What do you dislike? It is not the most intuitive. It can work for certain departments - excellent for customer support teams. What problems are you solving with the product? What benefits have you realized? no more redundancy in common questions.

Great missing piece for SME orgs looking to bring more structure to request management.

What do you like best? Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all through the sales and spin-up process is top notch and extremely responsive. What do you dislike? It's a fairly young product, so they're still polishing a few rough edges on the ...

Easy to use, easy to deploy

What do you like best? How easy it was to get set up and our users into the platform. What do you dislike? Still a little light on certain features, but they take ideas from their community and run with them What problems are you solving with the product? What benefits have you realized? AI and ML save me a ton of time with repetitive questions.

Support Re-imagined

What do you like best? -Very fast support from the business account side and the engineering side -Spoke support has been open to all requests and features, it hasn't felt like they get thrown into a feature requests queue where they'll be stuck for the next decade, like Atlassian. What do you dislike? Early on, there were some hiccups with the way we were specifically sending messages to Spoke. We used Google Groups which forwarded to Spoke, but Spoke saw all the tickets ...

Spoke x Glossier

What do you like best? I love the machine learning feature that answers users. If you take advantage of this feature, it will make your life easier. What do you dislike? Adding users through Slack is my least favorite feature. Recommendations to others considering the product: Spoke has added many features in a short amount of time since we started utilizing the product. They've taken our feedback and followed through with the features requested. What problems are you ...

Cristina's Spoke Review

What do you like best? Spoke has decreased the amount of questions the team receives since employees can search the knowledge base. Also, if an employee does send the team a question, we can attach the answers straight from the knowledge base. What do you dislike? If an employee emails a question, we need to manually enter it into Spoke. Not sure if an email and Spoke integration is actually possible. Recommendations to others considering the product: Great, really ...

Helpdesk with AI

What do you like best? Having the ability for Spoke to answer questions before we can is game-changing. Having been short staffed, automated and accurate responses to commonly asked questions are where Spoke shines. What do you dislike? I sometimes miss having all the bells and whistles of a full-blown helpdesk but Spoke does have request types, filtering, auto-assignment, goals, and a knowledge base. Spoke is always open to suggestions and feature requests. Recommendations to ...

Spoke Software

What do you like best? It is very easy to submit a request and get the answers/assistance I need--even if I am working remotely. What do you dislike? Sometimes I miss a message because Spoke does not notify you when someone replies. What problems are you solving with the product? What benefits have you realized? Anything IT related gets resolved very quickly and past answers are saved so a lot of times you can see what you need to do without asking.