atSpoke Reviews in April 2025: User Ratings, Pros & Cons

Really Good

What do you like best? I really enjoy the idea of building automatic answers into the platform based on past answers I have given. What do you dislike? I really don't like the name spoke, it doesn't make any sense. But the product and team you have are great, just change the name to Tickets or RQST or something else What problems are you solving with the product? What benefits have you realized? ticketing has been simplified so that I can truly track everything

Spoke is the best helpdesk ticket software ever!

What do you like best? I love that Spoke AI can answer many questions and deflect tickets from being created, leaving more time to focus on important tasks What do you dislike? It would be nice to set an away status when unable to work on new tickets. It would also be nice if they had more customizable reports of analytics available. Recommendations to others considering the product: Spoke is very committed to building the best Helpdesk software out there. They listen to ...

Spoke is comprehensive and simple to use

What do you like best? I like that you just type on a brief synopsis of your problem, and it takes it from there. What do you dislike? The auto assign feature is very rarely correct. But it's easy to change it yourself What problems are you solving with the product? What benefits have you realized? I mostly use spoke for IT issues. It's really nice because our IT person doesn't get direct messages all day, which can get overlooked easily.

Spoke - Simple yet powerful support software, Best in Class!

What do you like best? It is simple to use and understand from users to support techs, yet has the functionality to setup automation and workflows to make support even more efficient. AI powered Knowledge Base allows for auto-resolution of many repetitive requests. Machine Learning auto assigns requests to the proper queue and constantly evolves to make it that much more efficient. What do you dislike? No mobile app, yet. Would like to see more features in the slack integration but ...

Spoke Works Wonders

What do you like best? I love how easy it is to use, how well it allows me to keep track of multiple tasks from multiple people. What do you dislike? I would like it to be available for outside vendors of my company. Having spoke let our external vendors view requests would streamline our process. What problems are you solving with the product? What benefits have you realized? The benefits are incredible. I am able to track on all tasks in a nice organized manner. All of ...

Great product for a growing environment

What do you like best? Spoke remains one of the highest adopted platforms within our company and for good reason—it has made getting answers and getting help hassle-free, quick, and much of the time, self-sufficient. We saw both an uptick in user requests because of its ease-of-use and seamless integration with our primary communication platform (Slack), and a decrease in repetitive asks from solid knowledge base implementation. The machine learning behind Spoke is incredibly quick and ...

Most useful tool for my users

What do you like best? The simplicity of getting this tool configured makes for a quick and easy set up. Easy to teach my users and the feedback form them is that they love the integration with Slack. What do you dislike? Not much to dislike from a fairly young company. For what it's worth, it is amazing. A few features like, images transferring from Slack to the Spoke portal could be a pretty good feature to have. Recommendations to others considering the product: ...

Great help for daily needs

What do you like best? It is very easy to use and see what needs worked on quickly. The AI does a good job of replying to users and sending help articles to try and help resolve their problems faster. What do you dislike? There are a few work flows in place but nothing to the level of a bigger corporation would want. No way to see a quick status of your tickets or their progress. Recommendations to others considering the product: Easy entry level help desk that wook make ...

Spoke Aims High - Requires Dedication to Succeed

What do you like best? I like the AI-based approach to surfacing KB articles based on requests created. What do you dislike? Some UI functionality. There have been some recent changes that make the platform slow to load. For example - clicking on Inbox doesn't bring up the inbox after you've just finished viewing a ticket. It's been a bit difficult to effectively integrate into my workflow (i.e., a scenario in which I have no frustrations) Recommendations to others considering ...

Spoke is an amazing place to store company knowledge

What do you like best? I love the ability to quickly use the spoke command in Slack to bring up information. What do you dislike? I dislike the number of steps it takes to add something to the knowledge base. What problems are you solving with the product? What benefits have you realized? We're solving knowledge continuity -- what happens if someone from a team leaves? How do you teach the new hire?