atSpoke

Cristina's Spoke Review

What do you like best? Spoke has decreased the amount of questions the team receives since employees can search the knowledge base. Also, if an employee does send the team a question, we can attach the answers straight from the knowledge base. What do you dislike? If an employee emails a question, we need to manually enter it into Spoke. Not sure if an email and Spoke integration is actually possible. Recommendations to others considering the product: Great, really ...

Spoke Software

What do you like best? It is very easy to submit a request and get the answers/assistance I need--even if I am working remotely. What do you dislike? Sometimes I miss a message because Spoke does not notify you when someone replies. What problems are you solving with the product? What benefits have you realized? Anything IT related gets resolved very quickly and past answers are saved so a lot of times you can see what you need to do without asking.

We LOVE Spoke!

What do you like best? As an application goes, the transition has been pretty seamless. I guess that's just what happens when you make simple, easy-to-use, straightforward software? Also the Spoke team is fantastic - they're definitely one of my favorite vendors to work with, and it always feels like they take our feedback seriously. They're quick to respond to questions and easy to schedule check-ins with. The whole experience is really lovely. What do you dislike? The software is ...

Spoke Review

What do you like best? We use spoke to organize and filter messages within our company. My favorite feature is the ability to chat with team members while simultaneously looking at requests they have sent. What do you dislike? I sometimes work from home or if I'm on the road. There is not an easy way to access while on the road. What problems are you solving with the product? What benefits have you realized? We are using Spoke to complete tasks faster as well as communicate ...

Spoke the only Helpdesk you will ever need

What do you like best? It is so easy and friendly to setup and use. Our users love it! It far surpasses our last Helpdesk software. What do you dislike? I really don't have any dislikes at this point. Usually I have something to say but using Spoke has been flawless. Support is awesome. What problems are you solving with the product? What benefits have you realized? It replaced our helpdesk software and we are realizing that we might be bale to use it for our other support ...

Great internal ticketing system

What do you like best? Organization of internal requests and allows us to keep conversations together about the same issue What do you dislike? Slack integration doesn't allow us to reply to a request directly through Slack-- the app must be opened to that specific request. Some of our team members get confused by this. What problems are you solving with the product? What benefits have you realized? We are able to complete requests by our team members in a more orderly ...

Great user interface and responsive support for our needs.

What do you like best? We have enjoyed the use of atSpoke in our organization, especially due to the end user interface being very easy to use, the ability to utilize and continually build KB articles so end users can find instant answers to their needs and the Microsoft Teams integration. atSpoke Support has been very responsive and affirming of our needs and requests for feature builds, something that can be difficult to find with other solutions. We have appreciated the ...

Great Agile Ticketing System for SMBs

What do you like best? The best feature of atSpoke is the ability to rapidly turn Slack messages into tickets. Our team had a "non-ticketed task" rate above 25% before atSpoke. We're now below 5%. That means we're successfully tracking our work and able to report on our utilization and SLAs successfully. What do you dislike? atSpoke is missing a few things - the ability to Close a ticket (a permanent closure) vs. Resolve (allowing a user to reopen), fine-grained email notification ...

Looks like a winner of a product

What do you like best? Seems to be a very flexible tool. Just got access yesterday so I'm trying to learn the setup and how many things it will improve in our environment. What do you dislike? Still learning the product. Having a little trouble, but looks like mostly with permissions given by our admin. What problems are you solving with the product? What benefits have you realized? Replacing emailed requests with KB tool

Spoke is working well for us.

What do you like best? Integrations with Slack which is a key app in our organization What do you dislike? Limitations for filtering of messages, billing is based on a per-user cost when it should just be based on a fee. Recommendations to others considering the product: It is pretty complete app and the integrations with Slack works well. Difficult to get the rest of the company members to adopt and use. What problems are you solving with the product? What benefits have ...