atSpoke Reviews in April 2025: User Ratings, Pros & Cons

Spoke drives ServiceDesk efficiency through AI

What do you like best? The primary reason we deployed spoke was the seamless integration with Slack. As Slack is our companies primary communication platform we needed a Service Desk that provides a native and thoughtful integration. Spoke archives both of these and builds on it by providing a feature-rich experience for our users and service desk staff without having to leave Slack. The second aspect of Spoke that is compelling is it's AI/ML technology that is capable of surfacing ...

Helpful Internal Tool

What do you like best? Easy to implement with slack, gets answers quick and efficiently, the whole team has adapted to it very quickly What do you dislike? Building out the internal resource center can at times be time consuming What problems are you solving with the product? What benefits have you realized? Getting the right answers to questions from the people who control the process

Always there to help!

What do you like best? It is really quick to get an answer on a question that I have. I don't have to wait on a specific person and if it is something that anyone has come across, most likely has been put in spoke. What do you dislike? I have not experienced any so far. Everything has been efficient in getting answers or submitting a work ticket. There have been few instances that have created a backlog. Recommendations to others considering the product: Be sure to find out ...

Spoke is Awesome

What do you like best? It makes getting help so much easier! The system is easy to report issues at work. What do you dislike? Nothing, I haven't had any issues with Spoke Recommendations to others considering the product: It's very simple! Just follow the directions. What problems are you solving with the product? What benefits have you realized? I am able to get IT help quick with Spoke.

Spoke has helped IT

What do you like best? Provide a great ticketing system for the organization. We liked the ability for the knowledge base to be independent of any of the other systems we have. The best part is the integration with 'Slack' which hub of company communication What do you dislike? Have to pay extra to keep tickets private. Not a huge deal but end users dont need to see all the notes. Wish accounts could be licensed against Slack users its a pain to have to review two license areas ...

Excellent Way to Reach All Teams

What do you like best? User interface and how it integrates with Slack. I also like to be able to assign tickets to the correct team/person. What do you dislike? I have no used it too much but, I would like to dive in more to see how it could be used for my team. What problems are you solving with the product? What benefits have you realized? Help desk tickets

A good ticketing system

What do you like best? The knowledge base and the ease of creating teams to allow tickets to be assigned to not only Teams but specific persons on a team. It works seamless with Slack which is a plus. What do you dislike? The inability to print. You are not able to have a coherent print option to print out a ticket without it looking like a chat session with a professional format. What problems are you solving with the product? What benefits have you realized? IT ...

Spoke is a bespoke service

What do you like best? One of the most impressive aspects of Spoke is the overall ease of use and ability to add responses directly into the knowledge base from a conversation. What do you dislike? There is some functionality missing that would be helpful to have. For example, the ability to house PDFs directly in a knowledge base article instead of having to link to it from another source would be a great addition. Recommendations to others considering the product: Spoke ...

Very Good for Startup or Small Companies

What do you like best? I love being able to set up teams to issues tickets to different sources based on topic (IT, Facilities, etc). Within those teams, you can set up request types and add tasks, like if a request needs manager approval. There's a lot to customize and I don't feel like I'm missing any huge features. Spoke has been great with communication and being open to feedback and suggestions. What do you dislike? It would be amazing to have an app for Spoke, but I ...

Works Great

What do you like best? I like how well it notifies me. It does that very well. What do you dislike? I cannot say that there is anything that I dislike about it. What problems are you solving with the product? What benefits have you realized? Spoke has made my workflow for requests an immense amount easier.