atSpoke Reviews in April 2025: User Ratings, Pros & Cons

Looks like a winner of a product

What do you like best? Seems to be a very flexible tool. Just got access yesterday so I'm trying to learn the setup and how many things it will improve in our environment. What do you dislike? Still learning the product. Having a little trouble, but looks like mostly with permissions given by our admin. What problems are you solving with the product? What benefits have you realized? Replacing emailed requests with KB tool

Spoke is working well for us.

What do you like best? Integrations with Slack which is a key app in our organization What do you dislike? Limitations for filtering of messages, billing is based on a per-user cost when it should just be based on a fee. Recommendations to others considering the product: It is pretty complete app and the integrations with Slack works well. Difficult to get the rest of the company members to adopt and use. What problems are you solving with the product? What benefits have ...

Great Helpdesk Starter

What do you like best? I'd say Spoke does a great job on in making it super easy for users to log a ticket. Many people are on Slack, so why not have a special place within Slack to submit your requests? Their growth shows the potential they have what they can do to make this tool even better. The support I've received from the team at atSpoke has been great and supportive when I bring issues to them. What do you dislike? If There are a few limitations when creating Tasks for other ...

A Way To Get Employees Information Quickly and In Their Flow of Work

What do you like best? The ability for employees to ask questions and have them answered automatically through Spoke. Wiki pages don't work and no one ever goes to them, but if you can open up a DM in Slack or send a text message to ask a question and get an immediate answer, then move on with your work, that is fantastic. If there is no answer, then they can file a ticket that comes straight to the People Ops department. Spoke has been a game-changer for me at Suzy. What do you ...

Takes Time to Ramp Up, but Time Well Spent

What do you like best? The easy integration with Slack so that anyone can add something to Spoke by simply adding @spoke to a thread. The Slack integration honestly cannot be highlighted enough. We basically use Slack for everything when it comes to communications. It's especially useful during this whole pandemic when we never get to see any of our fellow team mates in person any more. What do you dislike? The initial front loading of topics when onboarding feels tedious at first, ...

Very useful tool, with limitations.

What do you like best? I like the ease of adding things to the knowledge base. Training the tool is also easy, and it learns quickly and usually accurately. Our product team says it works well for reporting bugs, and pushing those reports to Asana. What do you dislike? There are two main limitations of the tool. These are that you can't connect two tickets (for example, have one ticket trigger another to open), and that you can't have recurring tickets. These limit the capability ...

atspoke is a very intuitive platform with excellent technical support

What do you like best? I think one of the things that I like the most about atspoke is that it is simple and easy to use, its use is not complicated at all I love it when the platforms are intuitive and keep it simple and atspoke really does it, something else that caught our attention from spoke is its integration with slack since with this integration my subscribers and clients can answer the vast majority of their uncertainties even before having contact with my technical support team ...

Very Organized

What do you like best? I like that you can see the status of the request. What do you dislike? Sometimes it gets assigned to the wrong department, and then it takes some time to get it assigned to the correct area. Recommendations to others considering the product: It is very easy to use, just know which departments are which so you can assign it to the right one so your request can be done quicker. What problems are you solving with the product? What benefits have you ...

Honest review

What do you like best? It's a modern Slack heavy ticketing system that is easy to use. Their CSM is fantastic and has help has use the product to its full potential. Great support from CSM and very agile company. What do you dislike? There are some quirks that make it hard for non tech folks to use and they can take a long time to fix issues. Recommendations to others considering the product: Take a look at this product and you will be blown away! What problems are you ...

Review

What do you like best? The integration with Slack. Super easy to use. What do you dislike? Tasks showing up in "Open" even when the request is assigned to someone else. Hard to search for previous requests. What problems are you solving with the product? What benefits have you realized? - Quicker to create tickets - Easy to use - Allows teams to responds to customers quickly