atSpoke

Spoke has helped IT

What do you like best? Provide a great ticketing system for the organization. We liked the ability for the knowledge base to be independent of any of the other systems we have. The best part is the integration with 'Slack' which hub of company communication What do you dislike? Have to pay extra to keep tickets private. Not a huge deal but end users dont need to see all the notes. Wish accounts could be licensed against Slack users its a pain to have to review two license areas ...

Excellent Way to Reach All Teams

What do you like best? User interface and how it integrates with Slack. I also like to be able to assign tickets to the correct team/person. What do you dislike? I have no used it too much but, I would like to dive in more to see how it could be used for my team. What problems are you solving with the product? What benefits have you realized? Help desk tickets

Spoke is the best helpdesk ticket software ever!

What do you like best? I love that Spoke AI can answer many questions and deflect tickets from being created, leaving more time to focus on important tasks What do you dislike? It would be nice to set an away status when unable to work on new tickets. It would also be nice if they had more customizable reports of analytics available. Recommendations to others considering the product: Spoke is very committed to building the best Helpdesk software out there. They listen to ...

Spoke is comprehensive and simple to use

What do you like best? I like that you just type on a brief synopsis of your problem, and it takes it from there. What do you dislike? The auto assign feature is very rarely correct. But it's easy to change it yourself What problems are you solving with the product? What benefits have you realized? I mostly use spoke for IT issues. It's really nice because our IT person doesn't get direct messages all day, which can get overlooked easily.

Spoke - Simple yet powerful support software, Best in Class!

What do you like best? It is simple to use and understand from users to support techs, yet has the functionality to setup automation and workflows to make support even more efficient. AI powered Knowledge Base allows for auto-resolution of many repetitive requests. Machine Learning auto assigns requests to the proper queue and constantly evolves to make it that much more efficient. What do you dislike? No mobile app, yet. Would like to see more features in the slack integration but ...

Most useful tool for my users

What do you like best? The simplicity of getting this tool configured makes for a quick and easy set up. Easy to teach my users and the feedback form them is that they love the integration with Slack. What do you dislike? Not much to dislike from a fairly young company. For what it's worth, it is amazing. A few features like, images transferring from Slack to the Spoke portal could be a pretty good feature to have. Recommendations to others considering the product: ...

Amazing tool for everyday working-life with amazing customer service

What do you like best? User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine. What do you dislike? In the ...

Great missing piece for SME orgs looking to bring more structure to request management.

What do you like best? Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all through the sales and spin-up process is top notch and extremely responsive. What do you dislike? It's a fairly young product, so they're still polishing a few rough edges on the ...

Easy to use, easy to deploy

What do you like best? How easy it was to get set up and our users into the platform. What do you dislike? Still a little light on certain features, but they take ideas from their community and run with them What problems are you solving with the product? What benefits have you realized? AI and ML save me a ton of time with repetitive questions.

Support Re-imagined

What do you like best? -Very fast support from the business account side and the engineering side -Spoke support has been open to all requests and features, it hasn't felt like they get thrown into a feature requests queue where they'll be stuck for the next decade, like Atlassian. What do you dislike? Early on, there were some hiccups with the way we were specifically sending messages to Spoke. We used Google Groups which forwarded to Spoke, but Spoke saw all the tickets ...