Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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SA
Sonnie A
02/03/23
"Atera systems"
What do you like best about Atera? The thing that was most helpful about Atera was the integration in the insight that it gave me to start my company a year and a half ago for my clients networks. What do you dislike about Atera? The only thing that can come to mind, is the network discovery is not what I originally thought it would be. I overtime it had a become much better. I look forward to more advanced features in the future. What problems is Atera solving and how is that benefiting ...
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KR
Kim R R
02/03/23
"Reliable tools"
What do you like best about Atera? When there is an internet connection with the client installed, I have not failed to connect, like other remote support products I have used What do you dislike about Atera? The customization menus could be a little more intuitive and it would be nice if it recognized that I am on a trusted computer for a little more time. What problems is Atera solving and how is that benefiting you? Reliable tool to be able to remote into any company computer / server as ...
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MH
Michael H
02/03/23
"Easy to use and robust enough to manage complex networks"
What do you like best about Atera? Ease of use, script scheduling and mobile app What do you dislike about Atera? Advanced reporting costs additional and full version of splashtop is not available. What problems is Atera solving and how is that benefiting you? Integrating other vendors into the product for security and backup is extremely beneficial.
NR
Nathan R
02/03/23
"Great Product for Network Management"
What do you like best about Atera? I like the many options Atera offers for company/device management and ticket creation for customers, especially the remote options for running background processes. What do you dislike about Atera? Some features for devices will stop the report in the middle of running software installation, patch management, or during a script that is running through Atera What problems is Atera solving and how is that benefiting you? It allows for problem-solving ...
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AK
Abhishek K
02/01/23
"A Swiss Army Knife for IT"
What do you like best about Atera? All-in-one tool Can access all the devices Can get the current status Remote connection via splashtop is fast enough and works in login computer login screen ( Compared to Anydesk ) Doesn't Loose connection after restart (No user intervention required) What do you dislike about Atera? Tickets cannot be assigned a time to poup, say putting a ticket which would be active at a particular time tomorrow. Add the ability to manually edit the ticket counter, ...
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AU
Anonymous User
01/31/23
"Atera runs my MSP"
What do you like best about Atera? Business model based on Tech. Continuously updated and improved. Tech support available and helpful. What do you dislike about Atera? More features and functionality with the integrations as well as more integrations. What problems is Atera solving and how is that benefiting you? Affordable and excellent value for the features. RMM and remote access consistently and quickly.
JD
Jason D
01/26/23
"Atera for Small Business IT Pro"
What do you like best about Atera? Atera enables me to remotely connect in an instant to PCs to fully support all of my clients. What do you dislike about Atera? Only downside I have is a little weakness in support for dual monitors, which many of my clients use. It is easy to work around, but I would like better support for that.. What problems is Atera solving and how is that benefiting you? I know immediately if any of my servers go down, or if internet drops for anyone.
GW
Grant W
01/24/23
"Telephony field technician"
What do you like best about Atera? Atera's configurable dash board is a wonderful asset and their continued efforts in updating their current offerings to consistently adding new features and avenues to better server our clients. What do you dislike about Atera? Honestly I have found nothing that I feel is a negative. What problems is Atera solving and how is that benefiting you? We were constantly battling our old RMM platforms' layout and functionality. They just weren't keeping up with ...
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MD
Michael D. C
01/23/23
"Indispensable for remote IT work"
What do you like best about Atera? Atera's ease of installation of agents before deployment is great. Probably the BEST thing about Atera is you pay for each ADMIN license, not for how many devices they manage. What do you dislike about Atera? My only gripe are the constant notifications when devices exceed thresholds. However, with Atera, I can control what those thresholds are, I am able to define what prompts those notifications. So really, my problem is prioritizing MY time to tweak ...
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KT
Kirk T
01/23/23
"Excellent RMM for small business MSP"
What do you like best about Atera? Atera is my "one stop" solution to almost all of my needs as a MSP. Having a single control panel for these services saves me a ton of time. The time saved is spent where its most valuable; serving my customers and strengthening my customers confidence in me. What do you dislike about Atera? I would like an easily customer-digestible patch management report. What problems is Atera solving and how is that benefiting you? Patch managment. Remote access. ...
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