Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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ST
Sharon T
05/15/23
"Efective responsive and cost effective RMM"
What do you like best about Atera? Responsiveness of the company sales and technical teams to questions and issues. Clear and clean interface, attention to product security. What do you dislike about Atera? Not that many, none we couldn't work into our process. What problems is Atera solving and how is that benefiting you? Active monitoring and reporting on assets and issues, configurable warning and error levels. general reporting, remote connection and support. Issue tracking and T&M ...
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RS
Renu S
05/01/23
"Excellent Tool for Remote Monitoring & IT support"
What do you like best about Atera? The accuracy and speed of remote customer networks are really cool. What do you dislike about Atera? It provides a lot of interactive features. What problems is Atera solving and how is that benefiting you? We are using it for our IT support where we can work on our custom network and resolve the issue they are facing.
GS
Gurlal S
04/26/23
"Atera"
What do you like best about Atera? I love atera overall but best thing about atera is how atera has device management capabilites. I use atera mostly for that. I push updates using that and I get reports. What do you dislike about Atera? One thing I dont like is that something remote desktop feature of atera doesnt work. I installed everything correctly by sometimes I am unable to remote into users computer. What problems is Atera solving and how is that benefiting you? Atera helps alot ...
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AA
Ayushi A
04/18/23
"Atera making IT professional's lives easier."
What do you like best about Atera? We get alerts that are instantly related to the users who are logged in and monitors the servers and system security. Atera makes sure there are no weak links. What do you dislike about Atera? Happy with the features. Works well without any complication. They already have the best possible updated features one needs. What problems is Atera solving and how is that benefiting you? I have used Atera to take remote of a user's system to gain access, control, ...
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MC
Michael C
03/21/23
"Atera fits me."
What do you like best about Atera? Atera allows me to administer our laptops remotely, as we have technicians in the field all over the country. I am available to assist when problems arise within minimal hassle. So easy to set up with the agent, and very few issues. What do you dislike about Atera? My only gripe is the limitation of the iPhone app. You can see data, but you can't do an intervention to fix anything. I would like to see this app be more robust so it can be relied upon to log ...
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DK
David Kathrein
03/10/23
Coole Website
Date of experience: March 11, 2023
AU
Anonymous User
02/17/23
"Great software"
What do you like best about Atera? The price point is great. Remote control is very helpful.. What do you dislike about Atera? Some of the features like software updates are weak. What problems is Atera solving and how is that benefiting you? Better patch management reporting.
SW
Sidney W
02/03/23
"Atera Review - Great Product"
What do you like best about Atera? I love the unattended connection to any device in our system. What do you dislike about Atera? I wish Atera would add the ability to use 2 monitors with SpalshTop. What problems is Atera solving and how is that benefiting you? Being able to remote to users devices unattended.
DN
David N
02/03/23
"Excellent RMM tool"
What do you like best about Atera? The ease of use. Clear dashboard that I can quickly identify issues for connected devices What do you dislike about Atera? sometimes the splashsceen feature is blurry What problems is Atera solving and how is that benefiting you? We can quickly determine when we have down devices across the country.
JB
Jason B
02/03/23
"Best Product to have for Internal IT or MSP"
What do you like best about Atera? It's truly an all-in-one product. A simple place to set up your sites and devices with growing intregrations. So far we have used 5 integrated products provided by Atera. Atera very responsive if any issue that come up. What do you dislike about Atera? Wish customer portal can be customized with our branding and internal web links. That is the only thing I wish atera could do, but we make due what is offered with a self hosted webpage What problems is ...
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