Atera Reviews in April 2025: User Ratings, Pros & Cons

"Great product!"

What do you like best about Atera? Atera's interface is obviously built as a cloud-first platform. It's very easy and extremely quick to navigate the Atera app. Searching works very well and returns results for multiple areas where the search term is found. What do you dislike about Atera? The ticketing system lacks a workflow/checklist/tasks feature. Atera is very quick to add features and we are always getting notifications about new features which are great! So, I'm hoping the checklists ...

"Muito fácil de configurar e gerenciar"

What do you like best about Atera? Interface simples e de facil compreenção e gerenciamento dos dispositivos e clientes. Possuir todos os recursos necessarios para o MSP em uma unica plaraforma é excelente e um dos motivos para assinar Atera. What do you dislike about Atera? Não possui suporte para o idioma Portugues-BR Recommendations to others considering Atera: Certamente uma das melhores solução para MSPs. Devido a sua interface simples e intuitiva, em menos de 1 dia conclui todos os ...

"Tried others and Atera wins out!"

What do you like best about Atera? Atera is easy, forward-thinking, innovative and attentive. They are CONSTANTLY improving upon their product and keenly listen to their client base! Compared to other RMM/PSA tools, Atera is highly intuitive. You don't need days or weeks to master the product! Terrific! Additionally, there's NO WAY my team and I could get done what we do without Atera and the tools that are a part of their system. Everything is well laid out and easy to find. Because their ...

"Solid RMM and helpdesk solution at a reasonable price"

What do you like best about Atera? The great thing about Atera is that it is all in one. It does almost everything I need, and has third-party plug-ins for what it doesn't have. It's also reasonably priced, billing by agent instead of device. There is a wide and growing variety of plug-ins for other functions like AV and backup, as well as multiple options for remote control. What do you dislike about Atera? Several of the pieces aren't necessarily best of breed, but they're good enough and ...

"Excellent product, support top notch"

What do you like best about Atera? Many, particularily the update process and monitoring. Included products like BD make deployment a breeze. What do you dislike about Atera? Better billing refinements, IE cability to change invoice numbers to match previous billing programs etc. What problems is Atera solving and how is that benefiting you? My time, its enables me to be proactive, and yet solve mundane issues like updates without me

"Internal IT's Greatest Asset"

What do you like best about Atera? I utilise Atera across 3 separate instances for 3 separate companies as the internal IT Manager for 2 and a consultant for the 3rd. It provides a highly cost-effective way to manage all our endpoints using their full-featured RMM offering. Having used other products for over a decade, I am yet to find a product as feature-rich as Atera without the exorbitant per-device pricing from other vendors. The big updates to the product over the last year and a half ...

"Atera MSP Monitoring and Management solution"

What do you like best about Atera? Atera is exellent software for MSP to monitor and manage yoru customers. We started using Atera few years ago and very happy with it. It is very stable system and makes managing multiple clients much easier. What do you dislike about Atera? We are really happy with this product and did not find any downsides it all. What problems is Atera solving and how is that benefiting you? Atera is helping us to manage multiple clients by lettign us remote control ...

"Excellent tool for internal support"

What do you like best about Atera? Easy configuration, easy to use and understand. And the "unlimited clients" piece is pure joy! What do you dislike about Atera? Scripting could be better. I'd like network discovery to be included in base tier. What problems is Atera solving and how is that benefiting you? We are a small company with limited internal resources. Atera lets me "expand my reach" and gives me abilities internally that are normally reserved for MSP's.

"Next level management technology."

What do you like best about Atera? The speed of the navigation, feels almost instant, I dont see many websites with that speed at all. The information that I receive regarding my clients workstations. The quickness of being able to support all my clients, and multiple clients all at once with ease. You keep the interface nice and simple yet somehow keep it modern and techy. What do you dislike about Atera? I cannot honestly think of anything that I truly dislike about Atera, sorry to ...

"Solid Product that Continues to Grow"

What do you like best about Atera? The software is stable and easy to use. It makes things quick and simple to setup and run for both techs and general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe. It constantly grows and adds new services. What do you dislike about Atera? Atera is a growing platform. That means not everything you might find in the larger ...