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Atera - Help Desk Software

Atera Reviews in April 2025: User Ratings, Pros & Cons

Streamline customer support with Atera's ticket tracking.

4.6

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Starts from $129/user/month when monthly

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Atera Reviews & Ratings

4.6

Excellent

Based on 601 ratings & 277 reviews

Rating Distribution

Excellent

(246)

Very Good

(27)

Good

(2)

Poor

(1)

Terible

(1)

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Showing 51-60 out of 277

AU

Anonymous User

08/23/23

5 out of 5

"très bon CRM complet"

What do you like best about Atera? bonjour, sur ATERA j'ai tout aimé : interface, couleurs, options, rapports, gestion des équipements, l'accès à distance via splashtop, les mises à jour des machines, le paramétrages des patch, même la sécurité : 2MFA, la gestion des filtres What do you dislike about Atera? rien. tout semble bien fonctionner. aucune anomalie pour l'instant, la seule fois ou ça a mal fonctionner, c'était une erreur globale por tout le monde.donc ça ira. What problems is ...

Read more

AU

Anonymous User

08/23/23

5 out of 5

"très bon CRM complet"

What do you like best about Atera? bonjour, sur ATERA j'ai tout aimé : interface, couleurs, options, rapports, gestion des équipements, l'accès à distance via splashtop, les mises à jour des machines, le paramétrages des patch, même la sécurité : 2MFA, la gestion des filtres What do you dislike about Atera? rien. tout semble bien fonctionner. aucune anomalie pour l'instant, la seule fois ou ça a mal fonctionner, c'était une erreur globale por tout le monde.donc ça ira. What problems is ...

Read more

AU

Anonymous User

08/22/23

5 out of 5

"a very good application, to manage clients and users"

What do you like best about Atera? I was looking for an all in one appliwation to manage support clients, user, materiels, and finance, also automatic reports each months, ATERA is perfect to do this. What do you dislike about Atera? sometimes it works slowly, and we have disconnections time to time, but in general, it is ok. it does the work. all is fine. if I can have a liste of allll materiels with a zone to seach it will be perfect. What problems is Atera solving and how is that ...

Read more

AU

Anonymous User

08/22/23

5 out of 5

"très belle application web, digne d'un CRM complet"

What do you like best about Atera? Tout est fonctionnel, la gestion des tickets, le contact client, la gestion des ordinateurs, et les accès admin/ ADV/ technicien, les droits, et aussi mais surtout les rapport, et le control à distance. sans parler des statistiques et les présentations des chiffres. What do you dislike about Atera? on aurait bien aimé avoir un accès plus rapide, car lors de la génration des rapports, on peut attendre quelques minutes quand même. et on a besoin de regénérer ...

Read more

MC

Michael C

08/22/23

5 out of 5

"Review of Atera RMM for AlixaRx"

What do you like best about Atera? It is great for managing our 500 user devices, managing our internal employee support tickets, and keeping our IT team efficient and responsive. We've looked at other products and they were not as secure and more expensive in practice. What do you dislike about Atera? Honestly, I see no downsides to the usage of Atera in our organization. It is a great prduct at a veyr reasonable price for the features provided. What problems is Atera solving and how is ...

Read more

AU

Anonymous User

08/22/23

5 out of 5

"très belle application web, digne d'un CRM complet"

What do you like best about Atera? Tout est fonctionnel, la gestion des tickets, le contact client, la gestion des ordinateurs, et les accès admin/ ADV/ technicien, les droits, et aussi mais surtout les rapport, et le control à distance. sans parler des statistiques et les présentations des chiffres. What do you dislike about Atera? on aurait bien aimé avoir un accès plus rapide, car lors de la génration des rapports, on peut attendre quelques minutes quand même. et on a besoin de regénérer ...

Read more

AU

Anonymous User

08/22/23

5 out of 5

"a very good application, to manage clients and users"

What do you like best about Atera? I was looking for an all in one appliwation to manage support clients, user, materiels, and finance, also automatic reports each months, ATERA is perfect to do this. What do you dislike about Atera? sometimes it works slowly, and we have disconnections time to time, but in general, it is ok. it does the work. all is fine. if I can have a liste of allll materiels with a zone to seach it will be perfect. What problems is Atera solving and how is that ...

Read more

MC

Michael C

08/22/23

5 out of 5

"Review of Atera RMM for AlixaRx"

What do you like best about Atera? It is great for managing our 500 user devices, managing our internal employee support tickets, and keeping our IT team efficient and responsive. We've looked at other products and they were not as secure and more expensive in practice. What do you dislike about Atera? Honestly, I see no downsides to the usage of Atera in our organization. It is a great prduct at a veyr reasonable price for the features provided. What problems is Atera solving and how is ...

Read more

SN

Steve N

08/21/23

5 out of 5

"solid product with great support"

What do you like best about Atera? The product just works. We haven't had any major issues, mostly minor how do I do this type of stuff. I also like that I pay by technician not by device. What do you dislike about Atera? I haven't found anything yet, and this is the second place that I have implemented it. What problems is Atera solving and how is that benefiting you? Patch management. Prior to impementing Atera, we were lucky if we even thought we knew that our devices are getting ...

Read more

SN

Steve N

08/21/23

5 out of 5

"solid product with great support"

What do you like best about Atera? The product just works. We haven't had any major issues, mostly minor how do I do this type of stuff. I also like that I pay by technician not by device. What do you dislike about Atera? I haven't found anything yet, and this is the second place that I have implemented it. What problems is Atera solving and how is that benefiting you? Patch management. Prior to impementing Atera, we were lucky if we even thought we knew that our devices are getting ...

Read more