Atera Reviews in April 2025: User Ratings, Pros & Cons

"Atera has everything you need in a RMM"

What do you like best about Atera? Easy to use and setup. Had Atera working within hours. What do you dislike about Atera? Can not created custom customer reviews when tickets are closed. What problems is Atera solving and how is that benefiting you? Atera is not only our ticketing system but monitors our entire network allowing for proactive support , automating updates, and complete inventory control. Having everything in one platform saves time and money.

"Organization made easy"

What do you like best about Atera? It allows the team to label work for tracking so nothing is missed. THe scripts that we have created to fit our needs are invaluable. It also works well as a repository for internal and external to the IT teams KBA's. What do you dislike about Atera? The formatting of KBA's when put into Atera could be better, and from time to time you need to change your view to get tickets to load again. What problems is Atera solving and how is that benefiting ...

"Atera nous as changer notre travail, il la améliorer et facilité"

What do you like best about Atera? la supervision et la fluidité ainsi que la gestion des clients What do you dislike about Atera? tout fonctionne parfaitement seul point noir la gestion du calendrier mais il est encore en beta What problems is Atera solving and how is that benefiting you? La supervision nous permet d'etre dans le preventif plutot que le curatif

"IT Specialist"

What do you like best about Atera? Some of the features available such as reporting, the ability to deploy scripts remotely, access devices remotely through command propmt or file explorer without actually needing to get on the device, network discovery is also helpful. I am still working to learn more about the portal and have yet to uncover even more of its uses. What do you dislike about Atera? I haven't determined anything that I dislike about Atera at the moment. What problems is Atera ...

"Great Platform for Remote Management and Monitoring"

What do you like best about Atera? The remote management integration with Splashtop has been a lifesaver. It's lightweight and powerful enough for us to get through our daily needs and deployments. It was incredibly easy to get up and running since we are only using this platform for remote management and monitoring. Unfortunately, we aren't using the ticketing system currently, but we do plan on moving towards it. What do you dislike about Atera? There is no option for bulk importing of ...

"Competent and Growing It Management Platform"

What do you like best about Atera? I love that I am able to run scripts on devices remotely and in the background. What do you dislike about Atera? I wish there was a bit more customization and organization options in regards to devices. What problems is Atera solving and how is that benefiting you? It allows us to monitor our devices and tickets.

"Best Value RMM"

What do you like best about Atera? Great product at a good price. Like the fixed price per technician. I love that fact that they are integrating AI into the system. What do you dislike about Atera? Some of the reports are basic. It would als o be good if the AI script generation was interactive. What problems is Atera solving and how is that benefiting you? Atera helps us keep on top of the patch management for our customers, we can quickly connect to a machine to offer assistance if required.

"Atera - RMM for MSPs"

What do you like best about Atera? the pricing model is per techie so makes scaling easy! What do you dislike about Atera? The user interface is graphically pleasing but I'd prefer a more information dense ui. What problems is Atera solving and how is that benefiting you? remote access and monitoring of all our client devices. enabling proactive support and even automation of support tickets - productivity has increased due the to switfness of the automation options.

"Very attentive and responsive group"

What do you like best about Atera? Atera is very cutting edge. One of most important things I have experienced is the way the team always has our meetings organized. They keep things on track, have answers to the majority of our questions. And we still have time to get to to know things about business on both ends,all while keeping in our allotted time frames. Thanks Atera What do you dislike about Atera? I am still waiting for the ball to drop. Our requests have been recognized in a timely ...

"Atera covers both RMM and ticketing for us very well"

What do you like best about Atera? We use Atera as our RMM, remote solution, and for our trouble ticketing. With the scripting and the RMM features, we are able to take care of our client's support and needs. What do you dislike about Atera? We haven't found any issues so far with Atera that we didn't like or find a solution for with the support being a chat away. There are some integrations that I would like to see with out other tools but those are on the list to get done so we just have ...