Atera Reviews in March 2025: User Ratings, Pros & Cons

"An Innovative affordable tool for Small MSPs"

What do you like best about Atera? Unlimited Client Installs: A major advantage is the capability to install the RMM software on an unlimited number of client machines without additional fees. This feature is a boon for rapidly expanding businesses that need to scale without incremental costs. Per Technician Pricing: The pricing model is notably budget-friendly for businesses with a small number of technicians but a large number of endpoints. It simplifies budgeting and cost prediction, ...

"Very Good"

What do you like best about Atera? Very easy to setup, rollout and use, we've had Atera for over a year now and its ticked all the boxes for us. Remote monitoring, remote assistance all possible and we've got our software patching under control for the first time ever. What do you dislike about Atera? We've not come across any limitations using the product but we've barely touched the surface of the features in this product. Would like to learn more of what it can do but time limitations ...

"Great ticketing and remote software"

What do you like best about Atera? Atera has been very useful for us. I use it daily to track ticket progress and respond to customers. I love how easy it is to transfer files without the need to remote in, then I can install applications quietly using the command prompt. Makes my job so much easier and I don't need to remote in and take up employee time assisting. What do you dislike about Atera? Sometimes the splashtop agent doesn't work that great. Anydesk does not work at all. What ...

"Easy to use RMM platform"

What do you like best about Atera? The biggest draw to Atera is the option to have a rolling monthly contract. We previously used one of the big name RMM companies and were very unhappy with their shady contract practises. What do you dislike about Atera? In general we've found everything we need works just fine, though I think the scripting and shared script features could use a little more attention. There are some basic scripts that I couldn't find so ended up creating my own. What ...

"dealing with Atera has been refreshing. withs its intuitive, innovative tools and solid support"

What do you like best about Atera? the windows patching, access to AI assistance for scripts and background work. te pricing structure and ease of Agent install for onboarding new clients. any time help is required which is not often, they are ready and available. What do you dislike about Atera? if pushed im not to keen on it being web-based. but I don't really experience any issues because of it. What problems is Atera solving and how is that benefiting you? the AI scripting and script ...

"Great platform for maintaining fleet"

What do you like best about Atera? i have been using aters for a little while now and i like how easy they make it to connect to your machines. the ticketing system is great and helps me keep track of work. What do you dislike about Atera? petty things to note but when logging in i would prefer if it let me select google authenticating right away rather than being a few clicks away What problems is Atera solving and how is that benefiting you? i use atera to manage my fleet of machines at ...

"User friendly"

What do you like best about Atera? It is super easy to use and has many functions. My job utilizes Atera everyday to provide assistance or customer support to our staff and it helps us stay Organized and precise. What do you dislike about Atera? Honestly, Sometimes the program has some technical difficulties but does let you know when an issue is being worked on or being fixed. What problems is Atera solving and how is that benefiting you? Honestly I have o exibited much problems with Atera ...

"Atera Review"

What do you like best about Atera? Intuitveness of Systems, and continued developement of new features What do you dislike about Atera? Not much that I dislike about using Atera What problems is Atera solving and how is that benefiting you? Helping to effectively manage my clients

"Excellent value for the money!"

What do you like best about Atera? Atera offers the best solution for MSP's on a budget, that still require high end solutions. I like that I have options as it relates to remote control. Integrations with Webroot, and other SAAS allows us to help our clients easily with quality solutions. Chat support generally does not make me wait very far. We use this everyday, and makes it easy for my PC techs to help our clients. What do you dislike about Atera? I wish the Integrations were little ...

"Amazing"

What do you like best about Atera? Ease of use, Ease of implementation, Number of features What do you dislike about Atera? i wouldn´t say dislike but it would be great to have more MAC scripts What problems is Atera solving and how is that benefiting you? track and record incidents