Atera Reviews in March 2025: User Ratings, Pros & Cons

"Great RMM for MSPs of various sizes"

What do you like best about Atera? Customer service is second to none. Quick response and knowledgeable technicians who go above and beyond to troubleshoot and facilitate solutions. In addition, the knowledgebase is vast but easy to tap into for your specific problem. We started up a few months ago and it was very quick to get customers set up in Atera. What do you dislike about Atera? Interface can take some getting use to. It is a large environment with a lot of capabilities so getting ...

"Ease of Use is Amazing"

What do you like best about Atera? setting up customers and deploying the agent with several different methods is so easy, getting a new client up and monitoring takes a short amount time. Customer support is extreemly helpful as well as all the FAQ's available. What do you dislike about Atera? renaming a pc doesnt change the monitored name in the portal, only way is to manually change the agent name or uninstall and reinstall on the pc with the new name. What problems is Atera solving and ...

"Atera Review"

What do you like best about Atera? Easy to remote in and help users with various issues. What do you dislike about Atera? There aren't many downsides of Atera. The only thing I can think of is that we had an issue where the client was interferring with Avast Antivirus and it took a very long time for the devs to apply a fix. What problems is Atera solving and how is that benefiting you? All kinds of issues, from creating local users easily to using scripts and installing software with one click.

"It tells me everything I need to know about a computer and what's going on"

What do you like best about Atera? The integrations have been a great help and I like how simple it is to use as well as the ability to add your own scripts. and I like that it allows me to see a lot of information about a machine. In addition, the software implementation is very simple and the customer service is very responsive and excellet with updates. What do you dislike about Atera? I wish there were more reports and their cloud backup offering seems great, but it's too expensive. ...

"Fantastic Service and amazing Customer service"

What do you like best about Atera? The amazing thing about Atera I've found is that the customer service regardless of a time will join a chat within minutes and resolve your issue insanely fast. The UI is really easy to navigate making solving tickets really easy. Deploying this to different sites is as simple as a few clicks. My company and I use Atera every single day. The list of features is constantly expanding due to the constant updates. What do you dislike about Atera? The only ...

"My experience with Atera: complete and efficient software for my IT business"

What do you like best about Atera? There are many things I like about Atera, but if I had to choose one, I would say that I like its all-in-one platform that offers a comprehensive set of tools for IT professionals. Atera features next-level tools for remote monitoring and management, helpdesk, billing, reporting, AI, patch management, remote access, and network discovery. It also integrates with other solutions such as Keeper Security, Zomentum, ESET, and AnyDesk. Atera simplifies the ...

"Excellent RMM Toolkit!!"

What do you like best about Atera? Atera is a wonderful all-in-one RMM solution. The interface is very user friendly and was easy to roll out to our entire organization. We are able to integrate our backup solution and RMM tools into the platform and would not be able to support our customers without it. The ticketing system is also easy to configure and use and helps keep track of billable time and our employee performance metrics. When we have needed assistance, the knowledge base is very ...

"Overall great product at a great price"

What do you like best about Atera? Ease of use and great feature-set to price ratio. Allows for different desktop streaming agents to be connected too which is a huge plus. Support team is also great and replies quite quckly to any queries or issues What do you dislike about Atera? Some features are still in development so not quite as mature as other platforms, but quickly getting there What problems is Atera solving and how is that benefiting you? Remote technical support and support of ...

"Your Friend in IT Monitoring"

What do you like best about Atera? It's a tool that is always looking for your infrastructure and alerting of what happens in real time. What do you dislike about Atera? Not having more layers of licensing, per example, it could have a license just for Service Desk. What problems is Atera solving and how is that benefiting you? Infrastructure monitoring and alerting, and desktop patch management and monitoring.

"Best all in one solution for the money"

What do you like best about Atera? Atera provides a single place for small IT departments(like mine) to manage all of its end points. What do you dislike about Atera? Support is great but phone support would be awesome. i tend to get distracted with other things when i'm in a support chat. Especially when there are time of response delays. With a call, im kind of tied to my desk until the call is over. What problems is Atera solving and how is that benefiting you? I support 12 locations. I ...