Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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SA
Sabir A
05/21/22
"Atera is my first venture into remote monitoring maintenance, and it has been VERY easy to use"
What do you like best about Atera? The fact that I can set up scripts and automate all of the tasks, particularly updates is a life saver and a game changer. What do you dislike about Atera? I'm very grateful that the app was finally fixed, not being able to access the issues my clients were having was definitely difficult but now that the app is fixed I have no complaints What problems is Atera solving and how is that benefiting you? A lot of my clients never think to update their ...
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MJ
Milenko J
05/16/22
"Great RMM, very good support, perfect for small business IT"
What do you like best about Atera? Very flexible, all the features you need to start are included by default, very good prices What do you dislike about Atera? I been using it for almost a year, no complaints so far Recommendations to others considering Atera: I definitely would recommend anyone looking for RMM to give it a try ( Atera offers a fully functional trial version ), What problems is Atera solving and how is that benefiting you? It helps me manage all the computer systems ...
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SA
Sanjeet A
04/15/22
"Efficiency at an unbeatable price"
What do you like best about Atera? The power of the software means that it is possible to manage almost all of our customers' equipment from A to Z, from the simple network equipment to be monitored to the PC/Server to be managed. What do you dislike about Atera? The integration of the antivirus and the backup solution is unfortunately done on independent consoles. It would be nice to have everything on one console. Recommendations to others considering Atera: Continue to improve ...
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S
Steve
03/17/22
"Great RMM tool for ligthweight MSP/MSSP work"
What do you like best about Atera? Price, Price, Price, and it automates patching ... What do you dislike about Atera? I dislike the standard RMM type display that requires a lot of clicks to drill-down. What problems is Atera solving and how is that benefiting you? As an MSSP, we have some clients that we act as a lightweight MSP for. Easy to find devices based upon device name or user login name.
JL
Jacques L
02/02/22
"Simplicity. Easy to deploy. Easy to setup. Indepth Information and features, truly a great product."
What do you like best about Atera? The ease of deploying Atera Agent into a new Environment without any difficulties is great, we have had no difficulty in deploying Atera in multiple environments. It is genuinely adding value to our business and clients. What do you dislike about Atera? I honestly can not find anything at this stage that we do not like. We will keep Atera updated on this if we find anything that may require redesign or that may be causing problems. Recommendations to ...
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AU
Anonymous User
01/31/22
"Atera is Awesome"
What do you like best about Atera? Ease of use in utilizing dashboards and setting up templated reports What do you dislike about Atera? The web interface is buggy from time to time What problems is Atera solving and how is that benefiting you? Resolving remote connectivity issues to my customers
SE
Steve E
01/31/22
"Nice, easy to use RMM with ticketing - Everything our small business needs!"
What do you like best about Atera? Atera is easy to use and has nifty little scripting and remote features that allow us to install and run updates of software remotely as well as being able to modify registry and run command line commands remotely. What do you dislike about Atera? At the moment the patch management and Windows updates are not reliable but I know a new method is in beta and I can't wait to see it as it should complete the package! What problems is Atera solving and how is ...
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MK
Matthew K
01/31/22
"Great product, better price!"
What do you like best about Atera? I have used 7 different RMM's in my carreer. I find that Atera has all of the features required to manage my clients and their devices properly. What do you dislike about Atera? The GUI could use some touchup here and there. Navigating through some of the pages is cumbersome. What problems is Atera solving and how is that benefiting you? I use Atera for alerts and remote management. I have performed application migrations, resolved end-user account issues, ...
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RH
Robert H
01/06/22
"Absolutely the Best RMM for the Cost Hands Down"
What do you like best about Atera? The best part about Atera is it is multi-faceted. Not only is it a ticketing system, you can also use it to push out automated installations, windows updates, etc. Also the ability to monitor the systems connected to Atera for issues such as low toner and maintenance kits for printers. What do you dislike about Atera? More granularity on alerts would be a nice addition. The fact we get an alert every time a server is stated as offline is somewhat ...
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PC
Paul C
12/23/21
"Great RMM solution for patching monitoring and remote controlling PC's / Servers"
What do you like best about Atera? Easy to easy and monitoring for all of your own devices. The cost structure is per technician, not per device. The price is more reasonable vs other competitors which are based on per device. There are optional add-on for anti-virus or remote working. What do you dislike about Atera? The update speed of online / offline devices can be improved. Sometimes the device is online but I need to wait a few minutes before the status on Atera refreshes. I hope the ...
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