Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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BL
Bryan L
07/12/22
"Atera helps me provide RMM, ticketing, and billing to my customers at an affordable price"
What do you like best about Atera? I like the ticketing system which helps me keep track of my billable time. What do you dislike about Atera? I wish Atera had better integration with QuickBooks Desktop. Recommendations to others considering Atera: Give Atera a try. They have a 30-day trial where you can see if they will work for you or not. What problems is Atera solving and how is that benefiting you? Atera helps us keep track of tickets to make sure we're finishing tickets on time and ...
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KK
Keith K
07/05/22
"Valuable support tool"
What do you like best about Atera? Atera has been very valuable to our organization for managing our assets and monitoring endpoint status as well as being able to efficiently support our clients remotely. What do you dislike about Atera? I would like a bit more hardware inventory detail. What problems is Atera solving and how is that benefiting you? Atera is giving us better visibility into our clients environment to support them more efficiently.
AU
Anonymous User
06/30/22
"An All around top solution for any MSP!"
What do you like best about Atera? Atera holds all the tools necessary for your msp including remote monitoring and support, ticket writing, knowledge base, billing, reports and an alerts section. it is extremely easy to use. What do you dislike about Atera? After using many of the features in Atera, i cannot find a single fault with the system itself as of yet. It needs a dark mode! sometimes there are some issues with logging in but theswe are quickly resolv.ed What problems is Atera ...
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AU
Anonymous User
06/30/22
"The service is great!"
What do you like best about Atera? Atera is very user friendly and has all the help resources you can imagine. What do you dislike about Atera? I don't use all of the features as I only use what is needed for my clients, but so far I haven't found any dislikes. What problems is Atera solving and how is that benefiting you? Watching over my clients servers and workstations so I don't have to bother my clients directly.
AU
Anonymous User
06/29/22
"Best bang for the buck out there"
What do you like best about Atera? New integrations are added regularly, and the ability to create and share custom scripts is a big plus. I find the dashboard and device monitoring better than LoMmeIn in many respects. What do you dislike about Atera? Would be nice if there was a one-off remote support option included with the splashtop player, similar to LogMeIn's SOS feature. Wish there was an easy means of migrating existing AV subscriptions (bitdefender) over to the ...
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KS
Kurt S
06/26/22
"Atera is The Best Remote Management and Monitoring System"
What do you like best about Atera? I have tried Kaseya, Avast, and GFI and Atera is better than all of them. It is a simple, flat fee model that doesn't charge extra for servers. It is web based, secure, and can be customized. The scripting is really good and the remote patching is a real time saver. The integration with splashtop is far more reliable than the terrible RD that Kaseya uses, and is a lot faster to connect than Avast. What do you dislike about Atera? I think it is pretty ...
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RS
Richard S
06/24/22
"We have used the software for many years and cant wait for the monthly updates to arrive"
What do you like best about Atera? Helpdesk part is great we are in it all day long and the integrations are great What do you dislike about Atera? nothing at all its great for us and has everything we need Recommendations to others considering Atera: We tested many competitors of Atera and Atera came out on top What problems is Atera solving and how is that benefiting you? Support requests used to get lost in our email no we force customers to use helpdes
AU
Anonymous User
06/23/22
"Atera has been our greatest partner and tool for our MSP business"
What do you like best about Atera? We have been with Atera for 5 years and would highly recommend the software to any MSP. We especially like the fact they keep updating and adding features that make our jobs easier. What do you dislike about Atera? none yet... WELL actually if we could PLEASE have a way to delete old disabled technicians that would be great. What problems is Atera solving and how is that benefiting you? Remote access to support clients is great and the use of remote ...
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SM
Sean M
06/17/22
"Atera, weather you are a single man company or a sprawling team you need this."
What do you like best about Atera? Atera makes things simple, remote assistance, bulk installations, bulk scripting, reporting, windows updates, everything is easy enough to do especially if you have been doing things the hard way up until. You can report to identify what your priorities are, you can push windows updates with a few clicks, you can report on the status of everything, run scripts across your whole company, and even run installs across the whole company with minor ...
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JS
Josh S
06/16/22
"Simple but incredibly capable RMM"
What do you like best about Atera? User friendly UI with an easy to navigate pane. Excellent access to customer accounts. Simple integration with Splashtop and other remote desktop solutions. High level of customisability with regards to reports and patch automation. What do you dislike about Atera? Could do more to integrate with other products in the same market. For instance limited integration with endpoint protection products. Would be great if it could act as a single pane of glass ...
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