Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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Showing 101-110 out of 277
AU
Anonymous User
01/12/23
"Pretty Great Ticketing System"
What do you like best about Atera? Atera always gets back to us when we submit issues to them about their software. Atera is also very good about releasing updates and new features when enough users request a new feature. What do you dislike about Atera? There is not any way to see all timers for all users in real-time. Seeing a list of all active timers and what tickets/technicians those timers are for is a feature that helpdesk admins desperately need. What problems is Atera solving and ...
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JS
Jim S
01/02/23
"Great product"
What do you like best about Atera? Flat pricing of per-tech instead of per machine I install it on is a big deal for us. Frequent updates, and good support close the deal. It's the best tool for us for the job, for sure! What do you dislike about Atera? Some sub-tools are less useful for our systems. Really would love a better ticketing system, and customer billing system. What problems is Atera solving and how is that benefiting you? Ability to remote manage PC's, install software ...
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AU
Anonymous User
12/29/22
"Easy to Use"
What do you like best about Atera? Easy to use and makes remote support a breeze. What do you dislike about Atera? Not much to dislike currently, all features work as I would expect. What problems is Atera solving and how is that benefiting you? IT solves visibility and remote support problem.
SP
Stuart P
10/06/22
"Atera - a great RMM tool"
What do you like best about Atera? Nice easy to use dashboard interface - gives good heads-up information about the state of devices. Easy click-through to items that need attention. Detailed information about devices is good, again easy to action what you need to do. Automations are easy to set up and schedule, nice reports sent through when scheduled automations have taken place. Easy to set up remote users, small client software footprint, quick to install. What do you dislike about ...
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JG
Joel G
10/05/22
"Atera RMM after a few years..."
What do you like best about Atera? The pricing hooks you. The product keeps you. It is easy to use and complete. The technical support is also very good. They really do try and add features and remove bugs. I have been very happy with Atera. What do you dislike about Atera? The ticketing system is good but not great. Recommendations to others considering Atera: Easy to setup. Remote access is very fast. Be sure to setup your own knowledge base. It is very helpful. What problems is Atera ...
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FG
Frankie G
10/03/22
"great product and pricing"
What do you like best about Atera? remote access possibilities. Network scanning What do you dislike about Atera? Login process can be wonky. The verification sometimes does not work What problems is Atera solving and how is that benefiting you? Remotely accessing client PCs without having to go onsite
LD
Lenny D
09/29/22
"Atera helped streamline our helpdesk"
What do you like best about Atera? all in one application to help with ticket tracking, inventory, and remote management What do you dislike about Atera? being forced to use multifactor and setting up remote users is not very intuitive What problems is Atera solving and how is that benefiting you? inventory tracking, workstation anti-virus management, remote troubleshooting
EJ
Erik J
09/16/22
"Atera has been an unreplacable tool for our day to day helpdesk system and asset management."
What do you like best about Atera? The ability to create and run scripts remotely through Atera has been absolutely incredible. It allows us to automate tasks that are either repetitive or overwhelmingly time consuming. What do you dislike about Atera? The system for getting Atera installed on users computers (Splashtop) in order to allow us to remote in could be improved upon. Often the most difficult part is explaining a remote user how to install Atera. What problems is Atera solving and ...
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AU
Anonymous User
07/20/22
"An amazing experience"
What do you like best about Atera? The ability to tailor the platform for any kind of environment and have fullpatching, scripting and more at the push of a button. The ability to have remote tools integrated also saves seperate costs at other vendors What do you dislike about Atera? There are still some software integration elements that need to be worked out and the deployment of 3rd party software is still not readily available and you need to use the inbuilt Choclatey repository What ...
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RE
Ryan E
07/18/22
"Atera is a great RMM tool. It allows me to access server, clients, and notifies me of any issues."
What do you like best about Atera? Atera helps with remote management. My business has a few different customers and not being onsite is no problem with Atera. What do you dislike about Atera? Atera has everything that I need and I have nothing negative to say about it. What problems is Atera solving and how is that benefiting you? With all the different customers it helps to keep them organized and Remote into their laptops.
