Streamline customer support with Atera's ticket tracking.
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Starts from $129/user/month when monthly
Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and built-in self-service policies allow teams to respond faster while reducing repetitive work. What stands out is the optional project management and time tracking add-ons, ...Read more
Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.
The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.
With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.
Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.
Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.
Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.
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MS
Matthew S
01/23/23
"Atera, makes life as a support technician much easier!"
What do you like best about Atera? Reporting Tools, Remote access, remote software deployment, windows / other software updates. Software inventory reporting. Generated reports for sales dept / customers to show what needs updating or replacing due to age. What do you dislike about Atera? Windows updates will sometimes make the software not report correctly / need to be re installed. Randomly the Atera service on systems will need to be re-enabled for correct reporting. Recommendations to ...
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AU
Anonymous User
01/23/23
"Atera is simple to use and has most of the tools I need to be an MSP"
What do you like best about Atera? Support tickets, reports, and remote connections. Especially like that reports that I can create for my customers can be customized. Atera Technical Support is very helpful. The Atera Chat Technical support is great and I use it every time I have a question or issue. If the representative can't resolve the issue they escalate it and that's helpful as well. What do you dislike about Atera? When I delete a contact the support tickets associated with that ...
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MC
Matt C
01/23/23
"Best RMM Value I've found, plenty of useful extras too!"
What do you like best about Atera? Honestly the thing I appreciate most is the automations. The ticketing is easy to use, the agent is easy to install and get the devices associated with the right company. The cool feature I like about the automation is you can get alterts to trigger custom scripts to try to fix the problems (ie alert for full disk triggers script that erases temp files for all user folders). What do you dislike about Atera? It's really a double-edged blade. They keep ...
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AU
Anonymous User
01/23/23
"Great product with fair pricing"
What do you like best about Atera? Very feature rich and we like how it's billed per tech instead of per seat. What do you dislike about Atera? Since latest update, web page has been a little slow What problems is Atera solving and how is that benefiting you? Remote management is great as well as patch management
TI
Terry I
01/23/23
"Excellent product, easy to use"
What do you like best about Atera? It's very stable. Continuous product development means I get new features pretty often. It gives me choices for 3rd party integration as well, so I'm not limited to their preferred integrations. They listen to their customers and their tech support is first rate. What do you dislike about Atera? Not really much to dislike. If I had to come up with something it's that I'm not a MSP and the product is so obviously MSP-centric. I'm using it for an internal ...
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AV
Avi V
01/23/23
"Atera just swiss knife for ITs"
What do you like best about Atera? Reliability and daily usage for IT are tremendous, specifically when we can find all futures and benefits in one software. Report what we need on daily basis right there and is easy to run What do you dislike about Atera? Sometimes is required to close the browser session once in a while because sometimes very rare in not to respond What problems is Atera solving and how is that benefiting you? IT time, there is so many things possible to make remotely and ...
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PO
Piero O
01/23/23
"Best Licensing model for MSP"
What do you like best about Atera? We are a midsize MSP. Five years ago we started looking for a MSP specific cloud service, with monitoring and ticketing capabilities. Whyle evaluating many competitors, we realized that it will be very difficult to charge licenses to all our customers The Atera's licensing model, based on a per technician basis instead of per endpoint was the best solution for us. What do you dislike about Atera? It took very long to develope the linux agent, but now is ...
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WB
wilder b
01/23/23
"ATERA GREAT SOFTWARE"
What do you like best about Atera? I LIKE ATERA BECAUSE ITS EASY TO USE, ALSO THE TECHNICIAN RESOLVE THE PROBLEMS REALLY FAST What do you dislike about Atera? THAT WE CAN'T REMOTE FROM HOME FOR BOTH USERS, ITS ONLY ONE FOR EXAMPLE I HAVE A VM AND ASSIGN TO 2 USERS BUT JUST ONE CAN USE. What problems is Atera solving and how is that benefiting you? when i deleted one machine and disspear from my screen, so they refresh the machine and appears again,
BR
Brian R
01/23/23
"Great Experience"
What do you like best about Atera? That you are always updating making features better and you dont just do away with features. What do you dislike about Atera? I would like the mobile app to be able to add time. Recommendations to others considering Atera: If you are looking for an RMM that is secure and has multiple functions while allowing you to grow as an MSP then i recommend Atera. What problems is Atera solving and how is that benefiting you? it is our secure remote access, our ...
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AS
Al S
01/23/23
"Atera - switched 2 years ago and never looked back"
What do you like best about Atera? It's easy to use and Atera is constantly adding new features. The pricing per tech makes it affordable for anyone starting out and grow. Support is also very good! What do you dislike about Atera? Integration with 3rd party needs some work. Reporting is also a little weak but something they are working on. What problems is Atera solving and how is that benefiting you? Remote management and monitoring of PC's and Macs.
