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Astute VoC - New SaaS Software

Astute VoC Reviews in April 2025: User Ratings, Pros & Cons

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4.5

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Astute VoC Reviews & Ratings

4.5

Very Good

Based on 45 ratings & 30 reviews

Rating Distribution

Excellent

(28)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 21-30 out of 30

CK

Carter K

11/20/20

5 out of 5

"Friendly and always there"

What do you like best about Emplifi Service Cloud? The team goes above and beyond to answer my questions and provide assistance when requested. Vaki has even gone as far as to schedule and join a call while he was on vacation, just to make sure that I got what I needed.

AU

Anonymous User

11/20/20

4.5 out of 5

"Working with iPerceptions has been a pleasure"

What do you like best about Emplifi Service Cloud? The reps we work with do are responsive and hard-working. What do you dislike about Emplifi Service Cloud?

AU

Anonymous User

11/20/20

4.5 out of 5

"Working with iPerceptions has been a pleasure"

What do you like best about Emplifi Service Cloud? The reps we work with do are responsive and hard-working. What do you dislike about Emplifi Service Cloud?

CK

Carter K

11/20/20

5 out of 5

"Friendly and always there"

What do you like best about Emplifi Service Cloud? The team goes above and beyond to answer my questions and provide assistance when requested. Vaki has even gone as far as to schedule and join a call while he was on vacation, just to make sure that I got what I needed.

AU

Anonymous User

10/20/20

5 out of 5

"Great product supported by great people"

What do you like best about Emplifi Service Cloud? Our professional services contacts have always been top notch, understands our needs and addresses them promptly. They do a wonderful job of supporting our needs and providing the voice of customer feedback. One of their offerts is the iPerceptions survey which helps us add VOC content to the data we see for important launches on our sites.

AU

Anonymous User

10/20/20

5 out of 5

"Great product supported by great people"

What do you like best about Emplifi Service Cloud? Our professional services contacts have always been top notch, understands our needs and addresses them promptly. They do a wonderful job of supporting our needs and providing the voice of customer feedback. One of their offerts is the iPerceptions survey which helps us add VOC content to the data we see for important launches on our sites.

GG

Gautam G

12/03/18

5 out of 5

"Iperceiptions UI and Statistics"

What do you like best about Emplifi Service Cloud? Statistics and Graphical representation of results is terrific and every easy to understand. What do you dislike about Emplifi Service Cloud?

GG

Gautam G

12/03/18

5 out of 5

"Iperceiptions UI and Statistics"

What do you like best about Emplifi Service Cloud? Statistics and Graphical representation of results is terrific and every easy to understand. What do you dislike about Emplifi Service Cloud?

AU

Anonymous User

09/27/18

5 out of 5

"Great insights tool & helpful team"

What do you like best about Emplifi Service Cloud? The portal and integration with Adobe has made survey reporting easy and allowed us to get even deeper into our insights, drivers of website satisfaction and industry benchmarks. The team there is also super helpful and there IBA (issue based analysis) is a great way to take your survey data to the next level.

AU

Anonymous User

09/27/18

5 out of 5

"Great insights tool & helpful team"

What do you like best about Emplifi Service Cloud? The portal and integration with Adobe has made survey reporting easy and allowed us to get even deeper into our insights, drivers of website satisfaction and industry benchmarks. The team there is also super helpful and there IBA (issue based analysis) is a great way to take your survey data to the next level.