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Astute VoC offers custom pricing plan
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SA
Samuel A
10/17/23
"VoC insights help guide our customer experience"
What do you like best about Emplifi Service Cloud? If you don't currently have a way to monitor Voice of Customer feedback, Emplifi is a great tool to do so. We have been using Emplifi for nearly two years, and we have gained insightful feedback directly from our website visitors and customers. Our team meets bi-weekly to review all user feedback, and develop coordinated action plans.
SA
Samuel A
10/17/23
"VoC insights help guide our customer experience"
What do you like best about Emplifi Service Cloud? If you don't currently have a way to monitor Voice of Customer feedback, Emplifi is a great tool to do so. We have been using Emplifi for nearly two years, and we have gained insightful feedback directly from our website visitors and customers. Our team meets bi-weekly to review all user feedback, and develop coordinated action plans.
CC
Carrie C
11/30/21
"Great Note and Reporting Management"
What do you like best about Emplifi Service Cloud? I love how easy it is to use and take down customers' information. We can share data and notes between representatives all by using the search features in the system. I also love the reporting aspect of it. I can run reports to see why the customers are calling or chatting in to us. It has helped us figure out problems and led us to take action. It has helped us take big problems and turn them into small ones.
AU
Anonymous User
12/02/20
"Astute Review"
What do you like best about Emplifi Service Cloud? The tools are easy to use and set up. The account management team is great. The account team has made setting up a survey very easy. Our team is able to get a survey out to market in a very short time.
CD
Charles D
11/30/20
"Outstanding Partnership"
What do you like best about Emplifi Service Cloud? From the initial RFP all the way through today, three years later, the Astute team has been focused on answering the business questions across our member journey. Whereas their competitors always talk about platforms and self service, Astute has been focused on our research and consulting on meeting our evolving VoC needs. They are agile and nimble and always prepared to be an active partner in our VoC work.
AU
Anonymous User
11/30/20
"Empowering insights and a great managed services team"
What do you like best about Emplifi Service Cloud? Astute VoC technology integrates with other technologies we use, Adobe and Tableau, which makes analyzing our survey data efficient. They also offer industry benchmarking which helps us set realistic goals.
AU
Anonymous User
11/30/20
"My CSM is always available to help. Having that kind of support makes all the difference."
What do you like best about Emplifi Service Cloud? The ability to get customer insights fairly quickly What do you dislike about Emplifi Service Cloud?
AU
Anonymous User
11/30/20
"Great team to collaborate with; always ready to step in and help!"
What do you like best about Emplifi Service Cloud? The Astute team is able to pivot in many directions as our new company needed this to grow over the last few years. What do you dislike about Emplifi Service Cloud?
DE
David E
11/30/20
"Get insights of your user experience"
What do you like best about Emplifi Service Cloud? Astute VoC provides great insights about our user's experience. Their tools allows us to segment by customer type and validate our assumptions about our current design and any shortcomings.
DE
David E
11/30/20
"Get insights of your user experience"
What do you like best about Emplifi Service Cloud? Astute VoC provides great insights about our user's experience. Their tools allows us to segment by customer type and validate our assumptions about our current design and any shortcomings.
