Assembled Reviews in January 2025: User Ratings, Pros & Cons

New admin user getting acquainted with Assembled - so far, so good, and love their support!

What do you like best? Assembled makes it easy to view schedules on a daily/weekly basis, and has lots of filtering and sorting features to make sure the staffing view is as relevant as needed. It's also very easy for agents to submit PTO, and for team leads to adjust the schedule according to real time changes. In turn, the schedule analytics give us a super clear view into hours spent on each event type for any given time period. What do you dislike? The PTO functions aren't quite ...

Workforce Manager with 10+ years of experience

What do you like best? Assembled really simplifies the complicated task of seeing your staffing across interval and vendor sites. Not only are we able to create/manage internal schedules directly in the tool, but we can also have all of our 1000+ vendor schedules aggregated as well. This is a feature that I have always wanted and have never been able to properly get with other software solutions. Additionally, Assembled is able to integrate into many different systems and allows for a ...

Less time spent scheduling and more time spent helping customers!

What do you like best? Assembled has greatly reduced the amount of time spent creating daily schedules. Their daily scheduling algorithm automated about 80% of our daily scheduling and is simple to use. We previously were using Google sheets for daily scheduling needs and this caused long load times and frequent errors as the team made intraday changes. It's also great having our daily scheduling and incoming volume all within the same app. Their Slack and Gcal integrations have ...

Efficient, creative, and supportive.

What do you like best? Assembled share the same values as Grammarly and impose a can-do attitude. We use Gcal integrations and needed other custom features that usually do not go in a package. It was Assembled engineers who agreed to bring all of these to live! That start-up spirit, when your ideas are not only heard but implemented differs Assembled from others. Assembled constantly teaches us how to use our time wisely as well as provides schedule and hiring recommendations. We can ...

Perfect Workforce Management Tool

What do you like best? Everything we need in a workforce management tool! Our CX team has grown 5x in size in under a year and Assembled has helped make our growth/scheduling manageable and seamless. It is easy to use for both admins and for regular users to access and view their schedules. It is integrated with Google Calendar, and PTO requests are easy as they are also integrated with our emails to allow for notifications and timely responses. The service levels feature helps with ...

Assembled helps streamline agent scheduling

What do you like best? We use Assembled to generate a daily schedule for agents in multiple departments. Agents are scheduled using an algorithm to match schedule availability with volume needs. This helps us create a daily "breakdown" to 90% completion in minutes, with final human tweaks at the end. What used to take an hour or two each day now takes 30 minutes or less. We're also looking to use more monthly/weekly scheduling features soon. What do you dislike? We haven't been able ...

Wish I found them sooner (but they didn't exist yet!)

What do you like best? The entire team was acutely aware and reactive to my needs. At the time of onboarding Assembled, I was managing a growing team of 75 reps across 2 cities, and 4 channels, and had some very unique and extremely complex requests. The team was incredibly thoughtful and create in finding ways to make what I needed, and came up with some really interesting solutions and new perspectives to look at solving my problems though. What do you dislike? Wish I would've ...

Great platform for everything workforce related!

What do you like best? It's a one stop shop workforce management. It houses our forecasts and schedules and allows us to look into realtime data points to make real time decisions. What do you dislike? The scheduling feature is a bit clunky, but other than that it's great! What problems are you solving with the product? What benefits have you realized? Staffing requirements and scheduling transparency for the team. We have been able to optimize our schedules so they are more ...

User friendly program for managers and associates alike!

What do you like best? I love the ease of use - It is helpful in sorting by location, level or "skill", channel and more! It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules. It also helps us project for volume against coverage and easily factor in PTO to daily coverage. The integration with Slack is key for our associates who are able to check who else is staffed alongside them on live channels and coordinate accordingly. ...

Assembled Feedback

What do you like best? I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule. What do you dislike? I wish there was ability to move task up and down as you can left and right. Sometimes agents need to switch tasks. How the program is set up now, you have to create a new task. Recommendations to others considering the product: It's really ...