Assembled Reviews in January 2025: User Ratings, Pros & Cons

"Totally blown away...in the best of ways!"

What do you like best about Assembled? We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. The support team has also been phenominal from the moment we first met and remains consistent to this day, and provided the easiest ...

"Love the platform"

What do you like best about Assembled? Assembled is a very user-friendly platform. I love how easy it is to create schedules using the Templates feature. The Real time feature gives us an insight into adherence and performance, and it's handy for monitoring.

"Easy and engaging, comprehensive WFM software"

What do you like best about Assembled? The reporting is fast and delivered in an excellent visual presentation. I can easily scan the platform or export the info I need.

"8 month administrator, love it so far!"

What do you like best about Assembled? We love the ability to integrate with our CRM (Zendesk for us) and the ability to predict incoming patterns for our support team with our own forecast.

"I save 10 hours a week using Assembled"

What do you like best about Assembled? The forecast allows us to staff correctly and drill down into agent activity. We were able to use these stats to offer more hybrid work options.

"Level up your scheduling, & kick-off proper WFM"

What do you like best about Assembled? My team started using Assembled because we wanted a better scheduling tool. What resulted was not just an upgrade in the way that we schedule (efficient & simplified), but we also started taking steps to scale our team through real WFM. With helpful features like forecasting, adherence and heatmaps--we're able to predict the needs of our support team better and deliver excellent service to our customers at all times. Thank you, Assembled!

"Assembled is great!"

What do you like best about Assembled? This is my first experience with Assembled, been using it since January of this year and honestly, I love that it can be synced with Google calendar and will allow you to have that transparency!

"Assembled the easy access tool"

What do you like best about Assembled? Realtime monitoring of agents and checking their activity so easily. What do you dislike about Assembled?

"How convenient Assembled is?"

What do you like best about Assembled? The convenience of using Assembled, and how useful it is for us RTA. It is the easiest to navigate and adjust for the agents schedule. We would recommend this to our friends.

"I love this software"

What do you like best about Assembled? It is a user friendly software and I love it What do you dislike about Assembled?