Aspect CXP Pro Reviews in April 2025: User Ratings, Pros & Cons

"CXP Pro, a valuable product that leverage omni-channel utilisation"

What do you like best about Alvaria CXP? Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

"Aspect CXP Pro"

What do you like best about Alvaria CXP? CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. Commander functionality provides realtime statistics, and logs. BUI functionality also provides ends users ...

"Aspect CXP Pro Experience"

What do you like best about Alvaria CXP? CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. BUI functionality also provides ends users the ability to update parts of the applications real-time.

"CXP - The right tool for real world applciations"

What do you like best about Alvaria CXP? It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools. Additionally, this application logic can now be shared across multiple channels, in particular messaging applications (SMS and social media).

"AVP Customer Service"

What do you like best about Alvaria CXP? The flexibility afforded us with the multi-modal nature of CXP was a huge draw. What do you dislike about Alvaria CXP?

"Aspect CXP Pro"

What do you like best about Alvaria CXP? The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to the business user and reduce the dependence on IT support. The ability to re-use code developed for one channel to another provides a consistent self-service experience across all channels.

"The Right Way to Develop Omni-channel/Multi-lingual Interactions’"

What do you like best about Alvaria CXP? Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful!