Aspect CXP Pro Reviews in April 2025: User Ratings, Pros & Cons

"Great product, not sure of the support on the platform."

What do you like best about Alvaria CXP? The ease of use and multiple applications available What do you dislike about Alvaria CXP?

"CUSTOMER EXPERIENCE ACHIVIEMENT UNLOCKED"

Describe the project or task Alvaria CXP helped with: WE DIDNT KNOW HOW TO CONVERGED CHATBOT WITH OUR CALLCENTER IN A AFFORDABLE COST SO WE LOOK FOR SOME SOLUTIONS AND WE FOUND ASPECT

"Senior Analyst"

What do you like best about Alvaria CXP? The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

"ASpect PR"

What do you like best about Alvaria CXP? User friendly , and the auto scheduler option What do you dislike about Alvaria CXP?

"Great IVR, but much more."

What do you like best about Alvaria CXP? I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work around.

"Could solution "

What do you like best about Alvaria CXP? No dependencies onsite and easy to update What do you dislike about Alvaria CXP?

"Director of IT"

What do you like best about Alvaria CXP? Workforce Manager and ACD and IvR integration What do you dislike about Alvaria CXP?

"So far, so good"

What do you like best about Alvaria CXP? I really liked how clear the calls come through What do you dislike about Alvaria CXP?

"It can be limited to certain transactions "

What do you like best about Alvaria CXP? I like that you have an easy mobile site What do you dislike about Alvaria CXP?

"Aspect CXP Pro"

What do you like best about Alvaria CXP? Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.