AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Timely, Simple, and Customizable. Who doesn't want that?"

What do you like best? The ease of implementation for Ask Nicely! What do you dislike? Gaining buy in on how to use the info gained Recommendations to others considering the product: Take a peek and you will be sold! It's an easy to implement, customizable system that allows you to obtain the information you want from your customers/members/users without being intrusive. AND you can get that information daily, targeted and filtered in the way that works best for you. What problems are you ...

"Timely, Simple, and Customizable. Who doesn't want that?"

What do you like best? The ease of implementation for Ask Nicely! What do you dislike? Gaining buy in on how to use the info gained Recommendations to others considering the product: Take a peek and you will be sold! It's an easy to implement, customizable system that allows you to obtain the information you want from your customers/members/users without being intrusive. AND you can get that information daily, targeted and filtered in the way that works best for you. What problems are you ...

"Simple but high-impact client rating/review tool"

What do you like best? Simple to read dashboard, easy to reconfigure review period, see in a glance (literally 2-3 seconds!) how your company is doing, great for busy managers What do you dislike? Nothing really, I haven't come across any negative features yet Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Reoccurring issues where multiple clients complain about the same problem, focus on certain VIP ...

"Simple but high-impact client rating/review tool"

What do you like best? Simple to read dashboard, easy to reconfigure review period, see in a glance (literally 2-3 seconds!) how your company is doing, great for busy managers What do you dislike? Nothing really, I haven't come across any negative features yet Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Reoccurring issues where multiple clients complain about the same problem, focus on certain VIP ...

"A very transparent way to ask for our clients' feedback!"

What do you like best? I really like the simplicity of it: it is a very convenient and easy to use tool, both for us and for our customers. It allows customers to send us their raw and honest feedback, and thus it helps us to build and nurture our client relationships. What do you dislike? Nothing comes to mind really, apart from the fact that clients can leave a low score without adding their feedback to it. It would help if a lower score can only be entered when feedback is added to ...

"Easy to interact with for both admin and customers!"

What do you like best? The ease of use! Communicating with customers is so easy through the platform. Plus our customers are loving their interface with the survey as well. We previously did all of our NPS surveying manually so this is a huge improvement for us :) What do you dislike? The setup just took a bit of time and sending a bulk survey to the backlog of customers resulted in some interesting results BUT this isn't the fault of AskNicely, I think this would have been expected with ...

"Simply the best way to get raw, honest feedback from customers"

What do you like best? The simplicity of it, yet its power to get honest responses from customers. It provides a platform that seems separate from the company for them to give their raw feedback on about their experience from us. We see AskNicely as more than just a feedback gathering tool, it is a barometer of our customer experience journey, a marketing opportunity, a sales opportunity as it creates another touchpoint with the customer. AskNicely is easy to implement, easy to use, easy ...

"Just starting with AskNicely, as it's my new responsibility in our company, but so far it's great!"

What do you like best? The app is intuitive and very easy to edit specifically for a company What do you dislike? The fact that you have to switch between tabs to download results but it's actually not that problematic What problems are you solving with the product? What benefits have you realized? I can see what thing seems to be the problem for our customers, which helps us improve our app and service

"AskNicely"

What do you like best? AskNicely was very simple and easy to implement in our existing product. The ability to quickly see and respond to customer reviews was outstanding. Working with the AskNicely team has been easy and helpful. What do you dislike? No dislikes at this time. The product is working as expected. What problems are you solving with the product? What benefits have you realized? Customer feedback on our portal.

"Great NPS system for SaaS"

What do you like best? The tv dashboard is great to show in the office so engineering, customer success, and marketing can all keep a pulse on what customers like/don't like. What do you dislike? I wish we could do other survey types (cancellation) What problems are you solving with the product? What benefits have you realized? Time spent tagging/reporting survey responses has gone down significantly. We're able to personalize our replies and automate what can be automated. Customer ...