AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Easy Implementation"

What do you like best? Sales process was very professional and handoff to implementation team was seamless. Implementation Manager did a great job of holding my hand as we rolled out our first survey. What do you dislike? Integration with Zoho CRM is not as seamless as I would like. What problems are you solving with the product? What benefits have you realized? We did not have evidence of what our customers thought of our product and service. We have gained valuable insight to their ...

"Easy, effective way to implement NPS"

What do you like best? Setup was super easy and I love the simple integration with Salesforce, as well as Slack to post responses in real-time. What do you dislike? Some of the dashboard/reporting features aren't the most user-friendly, but I can get what I need and mostly use reporting out of Salesforce. What problems are you solving with the product? What benefits have you realized? All of the benefits you get with implementing NPS - a pulse on our customer satisfaction and likelihood to ...

"Easy-to-use and great staff"

What do you like best? AskNicely is a great software tool for collecting NPS. The software is easy-to-use and provides helpful insight for our customer success team. The staff is really friendly and always there to help! I would recommend 100 percent. What do you dislike? I wish I could get my review response rate as high as my NPS response rate. What problems are you solving with the product? What benefits have you realized? Getting more reviews and gathering NPS from our customers.

"Great tool for bettering the customer experience"

What do you like best? I find the immediate response that customers give us is vital, we can show the employees what the customers are saying immediately. And the amount of responses compared to the other customer survey we were using is much more realistic. Being able to customize the reports is also beneficial What do you dislike? we find that some customers if they are responding on their phone only see a rating up to 5, and they think they are giving us a great score and don't realize ...

"Does What it Promises"

What do you like best? Ask Nicely is one of those rare platforms that meets a critical business need and is simple to use. Empowering service. Can't imagine any that wants to understand their client's ongoing experience being disappointed. What do you dislike? sometimes you have to confront awkward realities What problems are you solving with the product? What benefits have you realized? provides confidence on specific areas of growth

"Great tool for bettering the customer experience"

What do you like best? I find the immediate response that customers give us is vital, we can show the employees what the customers are saying immediately. And the amount of responses compared to the other customer survey we were using is much more realistic. Being able to customize the reports is also beneficial What do you dislike? we find that some customers if they are responding on their phone only see a rating up to 5, and they think they are giving us a great score and don't realize ...

"Does What it Promises"

What do you like best? Ask Nicely is one of those rare platforms that meets a critical business need and is simple to use. Empowering service. Can't imagine any that wants to understand their client's ongoing experience being disappointed. What do you dislike? sometimes you have to confront awkward realities What problems are you solving with the product? What benefits have you realized? provides confidence on specific areas of growth

"Great solution!!"

What do you like best? Ease of use, able to capture exactly what you're looking for. What do you dislike? Could have a more depth/granularity of data, but that might counteract the positives.... What problems are you solving with the product? What benefits have you realized? NPS and CSAT. We didn't have a solution before--AskNicely makes it easy to get feedback from our customers in a timely manner.

"Great solution!!"

What do you like best? Ease of use, able to capture exactly what you're looking for. What do you dislike? Could have a more depth/granularity of data, but that might counteract the positives.... What problems are you solving with the product? What benefits have you realized? NPS and CSAT. We didn't have a solution before--AskNicely makes it easy to get feedback from our customers in a timely manner.

"nice interface, easy api, excellent support, solid interface."

What do you like best? the api has saved me tons of work. support has been great getting back to me when I've had questions, even if they are not the smartest ones :) the interface is really nice and stable What do you dislike? I wish I could I use the api to post replies programmatically on customer reviews, the automated workflows get close to that but not quite. also searching for a client response is a bit clunky but overall works ok. templates use to build replies seem to be text only, ...