AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Great mobile user experience"

What do you like best? The ability to easily define filters, get an overview of performance as well as detailed verbatims to support feedback. Also easy to login and reset passwords etc What do you dislike? It all works very well. Graphs on the mobile app would be a great enhancement. What problems are you solving with the product? What benefits have you realized? The ability to create a faster feedback loop and identify hotspots...as well as areas to praise.

"Great feedback loop"

What do you like best? Ask Nicely has a very user-friendly and intuitive dashboard. They also provide detailed feedback that is helping us improve our customer experience. What do you dislike? There is nothing that I dislike. Not sure what else to say. What problems are you solving with the product? What benefits have you realized? Helps us focus our efforts for providing better service.

"Love AskNicely"

What do you like best? AskNicely has allowed us to understand what our members truly care about. We are able to make decisions based on real feedback from the people we serve. What do you dislike? There isn't much I dislike. It has been easy to use. Recommendations to others considering the product: Use it What problems are you solving with the product? What benefits have you realized? We are acting on feedback from our members and changing the way we do business. I have also been able to ...

"Great"

What do you like best? Real time reviews from your customers!!! What do you dislike? To me there is no issues with using this What problems are you solving with the product? What benefits have you realized? You get real reviews and feedback from your customers. You can use that info when going into them and using it as a starting point that you actually care about there needs.

"Easy-To-Use Net Promoter Score Program"

What do you like best? In addition to the service, the interface is extremely intuitive. This is very important for executives who need a simple, easy-to-understand dashboard that they can communicate with boards etc. What do you dislike? I think one feature they might work on is disabling the automatic close of cases once we send an email to a recipient. We'd like the opportunity to close cases when we want to and have them remain open till we think the customer has been heard and the ...

"Better Together"

What do you like best? As a franchisor, we have a lot issues to manage when adding something like customer feedback to our system. AskNicely made it SOOO easy. Their team took our hand through the whole process and made us feel like they were a part of the Shine Team. What do you dislike? If I had to choose 1 thing, it is that communicating to customers when through the app is still our responsibility and we need to train our people properly for this communication. Recommendations to others ...

"With Asknicely there is another way to learn from your clients... much better"

What do you like best? The UI is so easy and cool! Also the response rate is unexpectedly good. You feel really close to your clients feedback at any moment. What do you dislike? Right now nothing. I'm personally really happy What problems are you solving with the product? What benefits have you realized? We more in touch with clients needs and problems

"Find out what your customers really think of you"

What do you like best? Customer service excellence is our goal, and we find most of the time we do it well, but sometimes we drop the ball. Asknicely gives us a real time overview of the true situation. What do you dislike? Sometimes it hurts to know the real situation but thats a good thing What problems are you solving with the product? What benefits have you realized? The real benefit is solving the customers issue right away, rather than leaving it to escalate

"AskNicely are the perfect example of great customer service"

What do you like best? Springbrook Foods have just started working with AskNicely and the whole process from initial enquiry, getting everything set up and launching etc has been so easy. The team were so helpful and answered every question, no matter how basic it was. They have been a great support in getting it all set up and going and once operating, been there to help with customisation and tips to get the most info out of it. I would recommend AskNicely to any company who wants to ...

"Great customer survey system"

What do you like best? It's so easy to use and customizable. I absolutely love the real time responses and being able to motivate associates continuously. They have an app so you can use to reply to customers quickly and with ease. What do you dislike? So far nothing that I dislike with this system What problems are you solving with the product? What benefits have you realized? Our previous system asked too many questions and our response rates were low. It was a very hard system that ...