AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Great Product!"

What do you like best? Ask Nicely is a tremendous tool that allows us to gain valuable real time feedback necessary to operate at a high level. The information gained allows us to manage and coach our teams with more precise information, and allows for more efficient and streamlined processes. I highly recommend. What do you dislike? We are working towards finding ways to utilize the information and will lead to more reviews on other channels. Recommendations to others considering the ...

"Simple and powerful tool for gathering feedback on customer service from your clients."

What do you like best? Completely automated. Can give real time feedback on your companies customer service. What do you dislike? I am completely satisfied with the product. Recommendations to others considering the product: If you want an easy way to gather customer feedback on your product or service I highly recommend using AskNicely. What problems are you solving with the product? What benefits have you realized? We are able to gather customer service scores and monitor how our ...

"Flawless service, expert advice and a great intuitive product platform"

What do you like best? The expertise of the staff gives potential clients like myself a real sense that the company can be trusted to deliver on the promises they make. The platform is intuitive and easy to use whilst being powerful enough to offer business changing levels of insight. What do you dislike? Honestly struggling to think of many negatives however I suppose that there is still plenty of room to expand the product, adding new features and modules. The system is very much stand ...

"Thanks for helping us Shine at Shine of Austin"

What do you like best? I just LOVE everything about Ask Nicely! It allows me to get honest feedback from my customers on how we are doing. When we get a "great" score I love giving my crew a shout out for a job well done...that's a true SHINE moment! It helps them take pride in their work to see what the customer has said about the service given. If we get a "needs improvement" score it allows them the opportunity to see how we can improve. Thanks for helping us SHINE here at Shine of ...

"Simple, Quick and Effective."

What do you like best? Easy to send requests to our customers. Fast feedback. It amazes me how quickly we receive feedback. Absolutely love receiving feedback via the mobile app. Really great to be able to quickly acknowledge and celebrate colleagues success. What do you dislike? No real dislikes at the moment. Every product has wants and needs, but none right now. What problems are you solving with the product? What benefits have you realized? Receiving feedback from customers on service, ...

"Very impressed with AskNicely"

What do you like best? This is the 2nd time I've used AskNicely, and both of my experiences have been extremely positive. I'm a believer in NPS, and the AskNicely software has been great for us. I have high expectations of software, and tend to be hard on them, but by the same token when I'm impressed with something I like to give due credit. Things I like best about AskNicely include: - competitive pricing for non profits - excellent customer support - my client success advisor was great - ...

"Enjoyed AskNicely setup experience"

What do you like best? The account setup and support availability has been hugely helpful while getting up and running. What do you dislike? Would be great if the helpscout integration allowed me to filter who I want surveys sent to and when. What problems are you solving with the product? What benefits have you realized? Given us a stance on who we get feedback from and who can be most successful because of it.

"The Best NPS Platform Around!"

What do you like best? The ease of use, prompt Support responses, and level of documentation helped getting set up a breeze, and was able to educate me on what it actually meant to use an NPS platform. What do you dislike? I don't really have much to dislike. It's a very straight forward platform. What problems are you solving with the product? What benefits have you realized? Getting appropriate feedback from customers has always been an issue, and we've been able to get honest and ...

"Automated, easy, affordable, reliable!"

What do you like best? Everything is automated. It gives us a chance to get feedback from clients on a regular basis and catch issues before they escalate without any effort. This software can easily do the job that would take possibly an FTE at a big company. I can't stress enough how much we love AskNicely. It gives us quantitative results and with a high response rate since clients can give responses with one click within their email. What do you dislike? They recently switched to ...

"Awesome"

What do you like best? Love being able to get alerted when a patient is not satisfied - can call them quickly and fix any problems. What do you dislike? Just started using Ask Nicely here at work - so far, no dislikes (other than bad comments :) What problems are you solving with the product? What benefits have you realized? We are able to get good suggestions from patients about what they feel would make their appointment better with us and implement.