AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Has taken customer Feedback to a new level"

What do you like best? How simple it is to start getting feedback and Mixpanel integration What do you dislike? The "queue" and "sending" panel, hard to understand What problems are you solving with the product? What benefits have you realized? Extracting customer feedback and insights.

"Great tool and awesome team."

What do you like best? The implementation and integration with Salesforce and Salesforce Marketing Cloud is seamless. What do you dislike? The team is working hard to address minor issues and improve the AskNicely user experience. What problems are you solving with the product? What benefits have you realized? Obatin overall NPS score to improve our services.

"Very detailed and automation friendly"

What do you like best? The customer service is incredible! The set up is very in depth but 100% worth it, you are able to track your results over the long-term, integrate with other apps to streamline internal communication, survey large or small groups of contributors or clients, and the automation is extremely specific and saves me so much time! What do you dislike? It is build more for high volume, I wish editing/adding individuals to your audience was easier, instead of needing to ...

"Simple / effective / essential business tool"

What do you like best? Every company needs a system to measure customer feedback effectively and a system that is simple to use........ AskNicely ticks all boxes! I love the way it automatically sends emails every Monday to a number of 'solved' support tickets. Next is the simple way of accessing data and reports. Clear and easy to read dashboards from the web login or App and easy to operate filters so we can compare feedback from around the globe (we have 5 offices round the globe) What ...

"Great NPS Platform"

What do you like best? The Dashboard is easy to navigate and there are many ways to customize the business needs. What do you dislike? some of the parameters to re-send surveys to customers have been a bit restrictive for our needs. What problems are you solving with the product? What benefits have you realized? Receive customer's feedback on our products in order to collect data and improve.

"Ask Nicely Simply Awesome"

What do you like best? Been in the Motor Trade for over 30 years used various customer follow up systems ,feedback forms etc.Ask Nicely is the best I have ever used is so easy to navigate and responding to customers is so easy.The response rate is great compared to other systems I have tried easy simple questions .Would recomend this to any type of business as Mansger of a busy Service Departmeny I need to know my customers are happy and if something went wrong know about it as soon as ...

"Acumen review"

What do you like best? Really easy to use, does what you need it to do, and the Slack integration is great and driving exactly the behaviour we want What do you dislike? The ui could be a little more intuitive c What problems are you solving with the product? What benefits have you realized? Tracking our client satisfaction scores in different areas of the business & addressing the feedback in a timely manner, as and when it comes in

"Very User Friendly Service"

What do you like best? Automated workflows and follow-ups make it very easy to manage reviews and close the loop. What do you dislike? Nothing yet it seems very easy to use and convenient What problems are you solving with the product? What benefits have you realized? Streamlined our process for connecting with our customers to gain feedback and reviews

"Great Feedback for the Crews, Really helps them understand what customers expect"

What do you like best? It is great that this can be integrated with job completion with our CRM, the execution is seamless so a request is always sent. The service levels we are giving are elevated since the feedback has been automated and specific to the crew lead. What do you dislike? What's not to like? I cannot think of a negative. Recommendations to others considering the product: Would like to be able to post comments and or ratings to other review sites What problems are you solving ...

"Best NPS Tool"