AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"A great, easy to use platform."

What do you like best? Seeing the Survey results coming in, they're clear and you can visually see what the issues are. What do you dislike? Can't think of anything that i would change or improve Recommendations to others considering the product: Definitely go for it... not that much work to set up either What problems are you solving with the product? What benefits have you realized? We're able to easily send out personalised surveys and messages to our customers, without them getting annoyed.

"User-friendly product with excellent customer service"

What do you like best? I like the intuitive interface. My company had already been using AskNicely when I came on board and so when I took over managing our account I liked that I could just jump in and pretty much figure out how to use the system without any training. I did, however, want to ensure we were optimizing our system so I scheduled a call with our rep who was incredibly helpful and thorough. What do you dislike? I haven't experienced any negatives yet. What problems are you ...

"Incredible NPS software platform!"

What do you like best? Customer service, ease of use, & support What do you dislike? Nothing, everything has been 100% positive Recommendations to others considering the product: Ask for a demo! You'll be impressed. Highly recommend AskNicely. What problems are you solving with the product? What benefits have you realized? We were looking for an intuitive platform to measure our NPS. When meeting with our rep, she explained the easier the survey is to take the higher number or results ...

"Great, quick services, easy tool to deploy"

What do you like best? Speed to deployment was a couple of weeks only, and the team at AskNicely was very responsive and helpful in guiding me (non-technical) in getting the software launched with our clients. What do you dislike? Pure NPS focus with limited number of survey questions. For the right reasons, but limits our ability to use it as a separate survey tool. What problems are you solving with the product? What benefits have you realized? Gauging customer sentiment to specific ...

"Super easy and fast to get started. Time to 1st value was less then a week."

What do you like best? AskNicely is super fast and easy to setup. Our support rep Zach coached us on how to get our 1st group send out. It was really easy from that point to connect to step 2, step 3, and so on. Loved the apps you can install as you grow with the tool so it's not overwhelming in the beginning. What do you dislike? Great platform and easy to engage users. Only issue I saw was it still needs work on how you take those results and showcase them back to the company. The tv ...

"Convenient, easy and nice to look at"

What do you like best? The application which is attractive, easy to understand and just pops up. Like the way ASK NICELY doesn't spam me with irrelevant or annoying emails or notifications. What do you dislike? Nothing. Please don't change anything. What problems are you solving with the product? What benefits have you realized? Getting feedback from our guests about their experience at our accomodation. Love getting the postive comments

"Great tool"

What do you like best? Really great tool to actively recieve customer reviews What do you dislike? I think the interface could be inproved a bit, but usability is still very high Recommendations to others considering the product: take advantage of the insight What problems are you solving with the product? What benefits have you realized? I am getting a real review from my actual users and am able to respond and act for specific individuals who would like to see improvements

"Great program for getting to know your customers needs."

What do you like best? So easy to use and acrossed our many cities that we survey in. What do you dislike? Everything is super easy to use and I have not complainsts so far. What problems are you solving with the product? What benefits have you realized? Being able to make our surverys scheduled and built out pror and being able to respond to individual comments with so much ease.

"Ask Nicely helps us to promptly gather quality feedback and Improve our service to customers"

What do you like best? Ease of use, and valuable tool to gather info. it helps us to identify an issues quickly and get them resolved. Customers can easily leave a review which helps us see how we are tracking, what can be improved or what we are doing well. What do you dislike? There inst anything i dislike about ask nicely What problems are you solving with the product? What benefits have you realized? we are getting honest feed back from customers, helps us improve our service to our ...

"Managing Director"

What do you like best? I have been very pleased with the insights that AskNicely is providing. Feedback from the customer is invaluable in guiding our business improvement initiatives and AskNicely provides the platform for customers to give us honest feedback in real time. Additonally, the support ecosystem that AskNicely provides its customers is second to none. With their assistance, we were able to launch our NPS platform very rapidly. What do you dislike? I don't see many downsides to ...